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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

RS
LMS in Quality Management Persona

User Learning Stats Widget in Agent Analytics PageQuality Managers have access to the User Learning Stats widget for specific agents on the Agent Analytics page. This widget displays the count of not started, ongoing, and completed learning content for each agent.By clicking View All, navigate to th

Service

Knowledge Base Article

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Learning Management System

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About Tiered Approvals

Tiered approvals allow you to define the steps in an approval workflow. By creating a tiered approval process, you are creating an approval path that a message has to go through before getting published. Users can create sets of approval paths that they can apply directly to the post while publishin

marketing

Approval Workflow

Publishing - SES

Insights

+5

Knowledge Base Article

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Approval workflows

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Connect with Google Data Studio

You can add Sprinklr as a data source in Data Studio to create data visualization reports. Sprinklr's built-in data connector will allow you to access out-of-the-box dashboards powered by Sprinklr to gain insights from across your brand’s social accounts to understand the full impact of your gl

social

Reporting - SES

Social - SES

Knowledge Base Article

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Integrations

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Revoked Users in Advocacy

Revoked user is like a Rejected user but unlike rejected user, revoked user can't be reinstated into the program. Inactive users who have not performed any activity in a while can be automated to be assigned to revoked state. Admins can delete Revoked users through the Member Management section

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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AI Scoring and Insights

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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SLA Preset Configuration

SLA metrics are used for measuring agent/community manager response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance.To Set Up SLA ConfigurationClick the New Tab icon . Under the Sprinklr Social tab, click Reporting with

social

Reporting - SES

Social - SES

Service

Knowledge Base Article

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SLA monitoring

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Message Updates in Editorial Calendar

In this article, you will learn how to view all the latest updates made to the messages in Sprinklr in Editorial Calendar.How to view Message Updates in Editorial Calendar?Navigate to the Editorial Calendar.Click on the Message Updates Icon in the top right corner of the window. In the Message Upd

Editorial Calendar

marketing

Message

Knowledge Base Article

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Calendar Actions

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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

Service

Knowledge Base Article

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Module Wise Use Cases

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Approval Paths and Queues Value Realization

Use Opportunity Value Approvals for users who are publishing (including paid content, if applicable). A user, or group of users, has the ability to approve or reject content before it goes live. Make sure all of the conten

marketing

Insights

article:howto

social

+4

Knowledge Base Article

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Queue

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Simplified Widget Builder

The simplified widget builder offers advanced features for creating and managing widgets and dashboards in Sprinklr Social Reporting. It organizes metrics and dimensions into clearly defined categories, addressing specific use cases. The builder also includes an enhanced search that simplifies findi

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Sandbox Entities

This topic lists the various entities that are supported in Sandbox module. It also provides information on the entities that are supported for Refresh and Changeset. These entities are categorized based on the following Sprinklr products:Sprinklr MarketingSprinklr Marketing (Ads) Sprinklr Insights

26.1

Sandbox Entities

20.10

Updated Article

+2

Knowledge Base Article

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Getting Started

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Enable External Publisher in Advocacy

External Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy site does not need to be pre-approved by administrators. Advocates can curate and s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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External Publisher Enablement (Advocacy)

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CSAT Rating

The Customer Satisfaction (CSAT) question enables organizations to measure how satisfied customers are with a specific product, service, or interaction. It provides a straightforward method for capturing customer sentiments, offering actionable insights that help identify areas for improvement. The

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

marketing

Insights

+3

Knowledge Base Article

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v18.8.3 (October)

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Create posts and messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc. for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In addition

Advanced Publisher

marketing

ChatGPT

publishing

Knowledge Base Article

 • 

What is Advanced Content Publishing?