Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (969)

SH
What is a discovery run?

OverviewThe Discovery Run module by Sprinklr automates the extraction of frequently used conversational intents, making it an invaluable tool for brands on their Conversational AI journey. By analyzing customer utterances, the module reduces the time and effort required to develop a virtual assistan

Service

Knowledge Base Article

 • 

Discovery Runs

SH
Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Service

Knowledge Base Article

 • 

Stream Chat

RS
iOS - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

 • 

Older Versions

SH
Create, edit and publish a Dynamic Image Template

With dynamic image templates, you can change the way product images are displayed in your campaigns, and use it across multiple products.Dynamic Image Template is an effective tool when it comes to creating assets to be shared or published on various channels. This tool gives you a platform where yo

Dynamic Image Asset

DAM - SES

Dynamic Asset

social

+2

Knowledge Base Article

 • 

Manage assets

SH
Populate content for all Selected Account Types together in Advanced Publisher

When a content creator creates same/similar content for multiple channels together by selecting multiple account types in Full Page Publisher, they can leverage "All Channels" tab to populate content in all the selected account types. The content and media attached to "All channels&qu

marketing

Knowledge Base Article

 • 

What is Advanced Content Publishing?

RS
Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Service

Knowledge Base Article

 • 

Testing and Debug Logs​

RS
Advocacy On-Site Member Management Capabilities

Sprinklr's Advocacy Site offers the feature of On-Site Member Management, which allows Administrators to selectively delegate the authority of Member Management to specific cherrypicked Advocates, thereby empowering these Advocates with the ability to approve, reject, revoke others ImportanceUnified

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy User Management

SH
Deflection to Other Channel

In this article we will learn about how admins can configure IVR to deflect customer from IVR to digital channels when customers wait to connect to an agent.Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance

Service

Knowledge Base Article

 • 

IVR Use Cases

SH
Automatically Optimize Videos for Publishing

Video optimization tool helps in converting user video file format, compressing it to reduce the file size, and performing other editing tasks, so the video looks perfect. w.r.t channel specifications while publishing a video through Sprinklr. Video optimization in Sprinklr is available for Facebook

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Advanced capabilities

RS
Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

SH
How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Insights

Import FPDI File

Build FPDI File

Knowledge Base Article

 • 

First Party Data Ingestion

SH
Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

 • 

SDK Methods

RS
iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

 • 

Older Versions

SH
Schedule Callback while in the queue or EWT is high

In this article we will learn about how admins can configure IVR to schedule a callback when customers wait to connect to an agent.   Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance. Throughout this proce

Service

Knowledge Base Article

 • 

IVR Use Cases

RS
Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

 • 

Audit Checklist Builder

RS
Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

social

+3

Knowledge Base Article

 • 

Platform Configuration

RS
Salesforce Integration (Advocacy)

Seamlessly integrate your Advocacy site with Salesforce through an iframe, enhancing user convenience and productivity in perfect alignment with your sales team's workflow. With the power to embed your Advocacy site directly within Salesforce using an iframe, enable advocates to access the Advocacy

Salesforce Integration in Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations Enablement (Advocacy)

RS
Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

 • 

Before you build

SH
How to Create Google My Business Column?

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+15

Knowledge Base Article

 • 

Google My Business

RS
Hints: Contextual Speech-to-Text

Introducing the concept of enhancing ASR (Automatic Speech Recognition) system accuracy and efficiency using data type hints.​Hints are used to bias the ASR system towards predicting transcriptions within specific contexts. Adding Data Type Hints for Voice BotsWhen gathering specific details (e.g.,

Service

Knowledge Base Article

 • 

Automatic Speech Recognition(ASR)