Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Export Contact Driver

You can export specific versions of a Contact Driver Model to download and review model definitions outside the platform. This capability supports governance, audits, reviews, and offline analysis of Contact Driver configurations. The export process is available from multiple entry points and works

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Creating Contact Driver Models

SH
Smart Summary on Case Closure via After Call Work

After a call between an agent and a customer ends, Sprinklr AI+ generates a summary of the conversation using transcribed messages in the ACW (After Call Work) form.How does it work?To generate a summary, the transcribed voice messages between the brand and the customer will be sent to Sprinklr AI+

Service

Knowledge Base Article

 • 

Agent Assist

SH
Messages statuses and respective actions available in the Editorial Calendar

Message cards within the Month, Week, and Day periods of the Calendar view allow you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Message status icons (the small dot in the message on the account avatar) in the Editorial Calen

Editorial Calendar

marketing

Message

Knowledge Base Article

 • 

Calendar Actions

RS
Configure Guardrails in AI+ Studio

Guardrails in AI+ Studio help you enforce responsible AI usage by restricting the generation or processing of harmful, inappropriate, or policy-violating content. You can configure a Guardrail to monitor and restrict specific types of content generated or submitted through generative AI models.This

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Get Started with Guardrails

RS
Global Timeout Settings

OverviewThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions.​For example, a user is trying to pay the outstanding balance on their credit card. T

Service

Knowledge Base Article

 • 

Timeout Settings

SH
Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (depen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Standard Reporting

RS
Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.When you create a

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary

SH
How to Use Debug Log in Conversations?

To learn about Debug Log, See What is Debug Log?Before You StartNote: To enable Debug Log in the Conversations, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.Steps to Use Debug

Service

Knowledge Base Article

 • 

Testing Bot Workflows

RS
WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Channel Limitations (Distributed)

SH
WeChat capabilities and limitations

Get familiar with all the capabilities and limitations of WeChat.WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the fo

experience:space

WeChat

article:howto

channel:wechat

+6

Knowledge Base Article

 • 

Setting up Wechat in Sprinklr

RS
Updating Hierarchy Data

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Hierarchical Reporting

SH
Survey Responses in Task Console

Upon triggering a survey, a survey-type task can be generated using survey creation rules.Subsequently, these tasks can be displayed within a custom widget, and the task assignee can be chosen from a list of Sprinklr agents. These tasks are designed to display the survey responses within the Task Co

Service

Knowledge Base Article

 • 

Task Console

SH
Collaborate on Tasks in Task Overlay

In Project Management, the task overlay provides a comprehensive view of your task details.  In the left pane, you can add or update the task properties and add sub-tasks and there is a dedicated space for you to collaborate with your team members in the right pane.Steps to open task overlay in Shee

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+6

Knowledge Base Article

 • 

Task Overlay

SH
Create Template Messages for LINE

Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.What are Template Messages?LINE Template Messages are messages with predefined layouts which you can customize. The followin

experience:space

Create Template Messages for Line

article:howto

feature:digital-asset-management

+5

Knowledge Base Article

 • 

LINE

RS
Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

 • 

Older Versions

RS
Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

 • 

Add Support for Anthropic

RS
Stack by Field in Kanban View

OverviewThe Kanban view is useful for visualizing and optimizing workflows. It’s designed to maximize efficiency and accurately visualize the flow of tasks. Kanban boards organize tasks by using stacks. Stacks are a group of tasks, in card format, that are stacked under particular fields based on ei

marketing

PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Task Kanban View

SH
Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

+6

release_note

 • 

v15.5.0 (July)

SH
ACW Reporting

After-call work (ACW) refers to the process of documenting and tracking the tasks and activities that are performed by customer service representatives after a customer call is finished. This can include tasks such as entering notes about the call into a customer management system, updating customer

Service

Knowledge Base Article

 • 

ACW Reporting