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Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

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How to use Quick Search?

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Sprinklr Social: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

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First Party Data Ingestion

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Set up UTM Parameters: Best Practices 

Here are some best practices while setting up UTM parameters for Advocacy.Ensure you add the following 4 UTM parameters in your Advocacy Profile. This will ensure you plot and filter down Clicks data on individual user level, post level and parent post level. Community User ID Consumer Post ID Paren

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Service

Knowledge Base Article

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Tracking nature of calls

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Interact with Corporate Social Accounts Posts (Advocacy)

Content that is created and curated by a brand to promote its products, services, or values and published on brand's social media accounts are corporate social account posts or brand posts. Admins pull these published brand posts from brand social handles with which advocates can re-engage.Impo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

+5

release_note

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v16.2.0 (March)

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Add Content Source-Question Answer Pairs

​Use this feature when your AI Agent needs to respond to:Custom FAQsQuestions not addressed by other content sourcesSteps to add question‑answer pairsIn the AI Agent dashboard, go to Training Content and select View All under Question‑Answer Pairs.In the Question‑Answer Pairs window, select Add Ques

Knowledge Base Article

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Knowledge Content

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Standard Task Columns

OverviewWhenever you create a new Task Sheet view for an existing or new Project, it comes with six standard Task columns: Title, Task ID, Status, Priority, Start Date and Due Date. You can hide most of these columns or add more columns to your Task Sheet. However, you cannot change the columns'

marketing

Knowledge Base Article

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Columns in Tasks

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

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Potential of Sprinklr Voice

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When to use Alerts?

As a Supervisor, you need to monitor your agents and the assigned cases to them in order to deliver best to your customers. There are always some situations that require special attention like high case traffic from a particular channel, large number of missed calls in a queue, high waiting time of

Service

Knowledge Base Article

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Alerts Monitoring

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Project Analytics

OverviewProject Analytics provide detailed insights into your Tasks at the Project level. You can use this feature to gain insights into task distribution across users and teams, analyze Project progress and identify trends affecting task progress. Managers can use Analytics to keep a bird’s eye vie

marketing

Knowledge Base Article

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Project Level Analytics

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Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

Edit Users

update user default handles

view user details

user notification preferences

+21

Knowledge Base Article

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User Management

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Monitoring Agents Part of the Queue

Unified Routing provides the capability to supervisors for monitoring the activity of agents assigned to the work queue. This is done by simply clicking on the Monitor Queue button in the Queue Name column. ​This will open a new screen showing all the agents assigned to the Work Queue in a tabular f

Service

Knowledge Base Article

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Queue monitoring

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Deep Dive into Campaign Monitoring

Voice Campaign Summary This widget enables supervisors to gauge the overall team performance and analyze essential metrics such as new cases, unassigned cases, case response SLA, first response time, etc., and aid supervisors in making significant business decisions and keeping track of the team

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Campaign Monitoring

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

Service

Knowledge Base Article

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Push Notifications

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

Service

Knowledge Base Article

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Validate Campaign Configurations

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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO