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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Older Versions

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Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

marketing

Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

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Knowledge Base Article

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Calendar Actions

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Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

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Journey Builder

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Custom Reporting Dashboards for Advocacy

In Advocacy Reporting, you can use Advocacy-specific metrics and dimensions to create custom dashboards and widgets. Custom dashboards for Advocacy allow you to customize the data you see and the way that it's visualized. Note: Use of this feature requires that Advocacy Marketing be enabled in

experience:space

article:howto

release:N-A

Advocacy - SES

+6

Knowledge Base Article

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On Site Reporting (Advocacy)

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Manual case creation

If there has been a conversation between your brand and a customer outside of the Sprinklr platform, you can manually create a case for that interaction in Sprinklr. By doing so, you can create a record of the conversation on the Sprinklr platform, which can be useful for tracking and monitoring cus

Service

Knowledge Base Article

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Create Manual Case

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Capacity Configuration for Omni-channel Agents

Unified routing allows Channel level capacity configuration where administrators can allocate and manage capacity across multiple communication channels within a contact center or customer service environment. In simple terms, users can set how much capacity should be consumed by each case for that

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Knowledge Base Article

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Setting up Agent Capacity

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

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Knowledge Base Article

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Setting up Skill based routing

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Queues based routing

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What is a discovery run?

OverviewThe Discovery Run module by Sprinklr automates the extraction of frequently used conversational intents, making it an invaluable tool for brands on their Conversational AI journey. By analyzing customer utterances, the module reduces the time and effort required to develop a virtual assistan

Service

Knowledge Base Article

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Discovery Runs

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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CTI Multisession Restrictions

Q. Why is it not possible to open both CTI and Sprinklr simultaneously on the same local machine?​A. Here is the reason:Voice calls utilize WebRTC technology for establishing real-time, persistent connections between a browser session and the voice server.When an agent accesses a Sprinklr page (eith

marketing

Insights

social

Service

Knowledge Base Article

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Multisession Restrictions

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Changes in Smart Bidding Recommendations​

Introduction The Smart Bulb Icon evaluates certain criteria at the backend to identify potential entities for the application of Smart Bidding or Smart Budget Application or both.  Methodology The bulb icon is supposed to identify entities as per various evaluation rules and make recommendations for

marketing

Knowledge Base Article

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Overview

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

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release_note

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v16.2.0 (March)

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Gainsight Community - Overview

We are introducing an integration with Gainsight Community, which is a community management platform, similar to Lithium/Khoros, that supports peer-to-peer engagement. It connects customers, users, and product teams in a collaborative, self-service space for Q&A, idea sharing, product updates, a

social

Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Overview - Gainsight

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What is Ads Campaign QA Checklist?

Eliminate the risk of off-brand advertising with an automated QA Checklist.

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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What is QA Checklist?

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Viewing a Discovery Run

OverviewIn this section, we will review the results of the discovery run.To review the detected clusters, click the eye icon next to the discovery run.There are two types of views available: bubble view and list view.Bubble view provides an easy way to visualize the data.List view is preferred for m

Service

Knowledge Base Article

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Discovery Runs

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Controlling Stickiness wait in different Availability Status

Efficient customer follow-up is essential for providing seamless support experiences. To enhance this process, Unified Routing introduces the concept of Stickiness, allowing organizations to route returning customers to the same agent with whom they have interacted last time. This assignment is norm

Service

Knowledge Base Article

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Additional Use Cases