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Date Range filter on the Reporting dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In Reporting Dashboards, you have the ability to define the Date Range or duration to filter the results on the Dashboard to the data that falls in a specific date range. For example, on a dashboard, you want to check

Date Range Filters

Insights

Knowledge Base Article

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Date Range Filter

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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Service

Knowledge Base Article

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Queue Health Reports

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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Audio Issues Debugging Steps

Pre-Check Requirement1. Is the Agent readiness enabled in partner?a. This can be checked in Voice Debug console in partner level configuration tab  ​2. What type of headsets do the agents use?b. This can be checked in Debug Console in the MICROPHONE_ACCESS_SUCCESS message ​​3. If the headset type is

Service

Knowledge Base Article

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Testing and Debug Logs​

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Unified Platform & Cross-Products: 19.5 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Unified Platform & Cross-Products ​Sprinklr Marketing​​Sprinklr Insights

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Nailed Up Connection on PSTN

Nailed-up connections are employed in call centers to support specific functionalities or services. For instance, in a virtual call center environment where agents work remotely, nailed-up connections can be established to ensure a continuous and stable connection between the agents and the call cen

Service

Knowledge Base Article

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Nailed Up Connection

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Unified Routing Reports and Metrics

Work Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Work Q

Service

Knowledge Base Article

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Reporting

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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How are Statistical, Agent Quality and Product or Service Insights Generated?

Generation of Statistical, Agent Quality and Product or Service InsightsStep 1: Gathering DataThe process of generating insights begins with gathering relevant data for each Insight Group. This data is tailored based on user preferences, such as region, product group, or predefined issue sets within

Service

Knowledge Base Article

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Introduction

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Sharing Project Views

OverviewIf you have Owner, Admin or Creator permissions for a Portfolio you can create and share Project views with other users or teams. This allows you to share specific Project views with specific teams or users as per your requirements. Share a New Project ViewWhen creating a new Project view, y

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Project views

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Sending & Receiving Reactions

You can send and receive reactions on both your and your customers' WhatsApp messages in Care Console. This feature is specifically available for the WhatsApp Cloud API. Your customers will also have the option to react to messages from both themselves and your brand, with these reactions being

Service

Knowledge Base Article

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WhatsApp Reactions

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

marketing

Knowledge Base Article

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Tasks

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Speech Profile in Voice Bots

You can create a common speech profile suitable for both IVR and Voice Bot applications, and designate languages along with their corresponding Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) voices for each language.​Note: Any modifications made will not impact previous IVR flows. These

Service

Knowledge Base Article

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Speech Profiles

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Create a Dialogue Tree

A dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides.The dialogue tree consists of various nodes that can be linked to create a conversation based o

Service

Rushi Test Temp

Knowledge Base Article

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Dialogue Trees - Overview

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Annotations

Offer real-time guidance and support, facilitating smooth customer interactions while with annotations​Customers can easily track agent annotations, leading to swift issue resolution and improved satisfaction​​

Service

Knowledge Base Article

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Co-browsing

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

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Conversational AI - Admin Panel and Toggles

OverviewConfigure various settings for your conversation AI application.Timeout SettingsThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions. For

Conversational AI & Bots

Service

Knowledge Base Article

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Advanced Settings