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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Attempt Wise Campaign Summary

In the Outbound system, multiple calls might be attempted for the same customer as a part of Campaign conversions. Attempt Wise Campaign Summary report details on these repeat call attempts, its dispositions and the time stats.Values Plotted:Conversation Id is an unique ID created for every call mad

Service

Knowledge Base Article

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Reporting & Analytics

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Global Timeout Settings

OverviewThe timeout happens when a user does not respond for a specified duration. Using Timeout Settings, you can handle the scenarios by reminding them that you are expecting a reply or take some specific actions.​For example, a user is trying to pay the outstanding balance on their credit card. T

Service

Knowledge Base Article

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Timeout Settings

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

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X Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for X. For example, How to track which segment of your audience is performing better. Is

marketing

Knowledge Base Article

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Reporting & Analytics

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AI Feedback Analysis Report

The AI Feedback Analysis Report tracks feedback provided by users on AI evaluations. It helps identify areas for model improvement and highlights the variance between AI-generated scores and the expected feedback-provided scores at the item level, aiming to enhance AI accuracy. When you create a new

Service

Knowledge Base Article

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Detailed Report Glossary

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Reporting on Insights

You can generate reports on insights by utilizing Social Analytics and Standard Entity metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.Standard Entity G

Service

Knowledge Base Article

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Reporting

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Export your Editorial Calendar Data

In this article, you will learn how to export your Sprinklr Editorial Calendar into different formats.To Export your Calendar DataNavigate to the Editorial Calendar.In the top right corner of the Editorial Calendar window, click the Options icon and select Export. Enter the Name for your export fi

marketing

About Editorial Calendar

Export the Editorial Calendar

Export Formats in Editorial Calendar

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Knowledge Base Article

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Calendar Import & Exports

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What is Crisis Management?

Crisis Management is a comprehensive solution that combines generative AI capabilities with Sprinklr’s early warning alerting framework to empower brands to monitor, detect  and analyse potential crises, and respond to it efficiently. With the AI-powered reporting and alerting, combined with the eas

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Configure and Publish Video Call Asset

​This is only required for customer-initiated video callsCreate Video Call AssetGo to Digital Asset Manager → Create Asset → Omni Chat templatesSelect Channel as Sprinklr Live chat and Template Type as CardIn the button CTA, under the action, select Sprinklr Video Call​Publish Video Call AssetOnce t

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Knowledge Base Article

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Configuration Steps

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Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

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Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

Service

Knowledge Base Article

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Testing Bot Workflows

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Anonymize Profile Data

This functionality enables organizations to adhere to worldwide data privacy laws by anonymizing personally identifiable information (PII) for any customer profile when requested. Through a user-friendly interface, brands can sever all identifiable links between profiles, responses, and transactions

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Security Features

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Why Use Livechat?

Compared to other channels of communication, using Livechat has the following advantages from a brand perspectiveRespond fasterEvery customer demands a quick response, regardless of the nature of the query. The quickest way to resolve a customer's query on your site is to offer them help on the

Service

Knowledge Base Article

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What is Live Chat?

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Journey Level Reporting IVR, Voice Bot and Chatbot

To provide accurate, comprehensive reporting at the journey level for IVR, voicebot, and chatbot flows, the system captures each unique journey a customer takes within a call (case). It supports custom journey definitions, tracks call progression through each journey, and records snapshot values for

Service

Knowledge Base Article

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Journey Level Reporting (IVR, Voice Bot, Chatbot)

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

Knowledge Base Article

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Dialers

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts