Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

RS
Annotations

Offer real-time guidance and support, facilitating smooth customer interactions while with annotations​Customers can easily track agent annotations, leading to swift issue resolution and improved satisfaction​​

Service

Knowledge Base Article

 • 

Co-browsing

SH
How to Customise a layout in Care Console Layout Manager?

The Care Console layout is configurible and can be customised according to the customer's requirements with respect to widgets and tabs repositioning, naming and information regarding them. The customisation can be achieved by understanding the care console layout manager's working and bui

Service

Knowledge Base Article

 • 

Introduction to Agent Desktop Layout

RS
Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Platform Configuration

SH
How to Bulk Import Ads for Creation Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the following&

marketing

Knowledge Base Article

 • 

Configuring Bulk Imports

RS
WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

 • 

Journey Builder

SH
Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

 • 

SDK Methods

SH
Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

 • 

Setting up Skill based routing

SH
Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

+10

Knowledge Base Article

 • 

SSO

SH
Set Up Single Sign-On

Single Sign-On (SSO) capability replaces standard email/password login to Sprinklr. It will enable login using the customer’s company credentials. This adds convenience for the customer as they have fewer logins that they need to create and remember. Additionally, SSO also provides improved security

experience:space

Insights

social

Single Sign-On

+10

Knowledge Base Article

 • 

SSO

RS
Error Handling in CRM User Mapping

When integrating CRM systems like Salesforce with Sprinklr, it's crucial to ensure accurate and consistent user mapping. This section outlines the error handling and validation checks required during the user mapping process.Validation Rules for Adding/Updating User MappingEnsure that the follo

marketing

Insights

social

Service

Knowledge Base Article

 • 

Troubleshooting and FAQs

SH
Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

 • 

Setting up Queues based routing

SH
Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

 • 

Setting up Skill based routing

RS
Mapping Configuration Screen for Voice Cases

You can map the source headers to the Sprinklr destination fields using the Mapping Configuration screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating

marketing

Insights

social

Service

Knowledge Base Article

 • 

Mapping Configuration Screen for Voice Cases

SH
Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

 • 

Journey Builder

RS
Add a Kakaotalk Business Account in Sprinklr

Sprinklr has partnered with Infobank to enable the addition of KakaoTalk accounts. Before you can add your KakaoTalk account to Sprinklr, you must sign up with Infobank. Once you have signed up with Infobank and received your PlusFriend ID and API key, you can proceed with the following steps to add

Service

Knowledge Base Article

 • 

KakaoTalk Account Addition

RS
AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.The AI Tracking Engine Report belongs to the Conversational Analytics Report

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Process Execution Analytics Report

Extensive data points and customer journeys in the IVR can be tracked through the Process Execution Analytics data source in reporting. You can report on the customer journey within the IVR, including the sequence of customer interactions at each conversation level.Metric/DimensionDefinitionCase Num

Service

Knowledge Base Article

 • 

Report Glossary

RS
Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

 • 

Supported Format for File Based Connectors

RS
Dialer Selection during External Transfers

Sprinklr Voice now allows agents to select a dialer during external call transfers. This article provides information on the behavior of dialer selection and call flow during an external transfer in Sprinklr Voice. Key CapabilitiesAgents can select a dialer when transferring calls externallyAdmins c

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Dialer Selection

SH
Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

marketing

Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

+2

Knowledge Base Article

 • 

Calendar Actions