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Knowledge Base Widget in Sprinklr Live Chat

With different self-service options in Sprinklr Live Chat, you can make it easier for your customers to solve their own issues without reaching out to the brand and reduce the extra caseload for your live customer service agents.You can embed your Knowledge Base articles directly into the Sprinklr L

Sprinklr Live Chat

Knowledge Base

Service

Knowledge Base Article

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Self Service in Live Chat

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

Service

Knowledge Base Article

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Import profiles through Excel

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Counter Widget

The Counter widget provides a simple and intuitive way for users to have a quick summary of a key performance indicator (KPI) or metric, like the number of mentions or the number of distinct users for the applied filters. The widget also allows the users to drill down into more detailed information

Insights

Counter Widget

Knowledge Base Article

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Types of Widgets

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

Knowledge Base Article

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

RS
Agent Case Macro Usage Report

The Agent Case Macro Usage Report shows the performance of agents regarding the usage of Macros on Cases. It includes the count of Macros applied and the timestamps when each Macro was applied at the Case level. This information helps supervisors track Case movement and transfers based on the number

Service

Knowledge Base Article

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Detailed Report Glossary

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Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Overview

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

RS
iOS - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Outbound IVR Dialer

Outbound IVR dialers are the dialers in which a customer is dialed and directed to the IVR. Customers can navigate through the menu and can check relevant information depending on the options available.Configuration of Outbound IVR dialersThe Outbound IVR dialer needs to be configured in the followi

Service

Knowledge Base Article

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Dialers

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What Can Cause Snapchat Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. ​Each social network has policies and security algorithms int

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Actions Availaible in the Journey Builder Canvas

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsActions in Journey BuilderSend Message: This action elemen

experience:space

Automate Marketing Campaigns

article:howto

Marketing Automation

+6

Knowledge Base Article

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Journey Builder

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Outbound Specific Reports

​Live Campaign Performance ReportThis is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state. For the agents who are assigned to the Campaign, this report details the agent’s current activity s

Service

Knowledge Base Article

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Report Glossary

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr + AppsFlyer Integration

We have integrated the AppsFlyer Data Locker within Sprinklr to empower marketers to maximize the return on their marketing investments. It provides independent measurement solutions and innovative tools to grow and protect your business.With Sprinklr’s integration with AppsFlyer, you are able to vi

Integrations

AppsFlyer

Knowledge Base Article

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AppsFlyer

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Unified API for WeChat Customer Service on Sprinklr

You have the capability to use WeChat Customer Service as a channel for your customer care services. WeChat Customer Service accounts will be added to Sprinklr as accounts, and all messages sent to these accounts will be routed to Sprinklr. You can create multiple contact URLs for each customer serv

social

Knowledge Base Article

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WeChat Customer Service Account

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Unified API for WeChat Customer Service on Sprinklr

You have the capability to use WeChat Customer Service as a channel for your customer care services. WeChat Customer Service accounts will be added to Sprinklr as accounts, and all messages sent to these accounts will be routed to Sprinklr. You can create multiple contact URLs for each customer serv

WeChat Customer Service on Sprinklr

social

WeChat Customer Service

Unified API for WeChat Customer Service on Sprinklr

Knowledge Base Article

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WeChat Customer Service