Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Setting the Voice Setting Screen

Large-scale outbound voice campaign management can be challenging as different business configurations are required. These campaigns are significantly impacted by parameters such as call handling, pacing ratios, and abandonment rates.There is now a Voice Settings Screen on Sprinklr. All the essentia

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Outbound Settings

RS
Sprinklr Social: 26.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

26.1

marketing

Insights

social

+3

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

RS
Create a Button-Based Bot

Before You BeginEnsure you have access to the Conversational AI Persona application.Read more about navigating through the PersonaCreating a New Bot Application:​​Keep the toggle for Enable Voice off, if you are making a simple chatbot application that will not involve IVR.1. Creating a Dialogue Tre

Service

Knowledge Base Article

 • 

Button-Based Bot

RS
Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Curation

SH
React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

 • 

Older Versions

SH
Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

 • 

SSO

SH
Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

 • 

Types of Widgets

RS
Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Logics

SH
Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

 • 

Setting Up Stats Import

SH
Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+8

Knowledge Base Article

 • 

SMS

SH
Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

 • 

Integration Guides

SH
Create and Publish YouTube Shorts from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Youtube Shorts and generate reporting for them. Publishing YouTube shorts is advantageous for brands in several ways. As a top video-sharing platform, it offers access to a vast audience. Shorts' short-form and shareable n

Publish YouTube Shorts from Sprinklr

YouTube Shorts

social

Publish YouTube Shorts

+1

Knowledge Base Article

 • 

Publish on YouTube

SH
Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

+1

Knowledge Base Article

 • 

Platform Modules

RS
Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

Service

Knowledge Base Article

 • 

Enhance your voicebot with AI+

SH
Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

 • 

Security

SH
Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

Service

Knowledge Base Article

 • 

Additional Use Cases

SH
How to Compose Ads Campaigns from Ads Manager Pivot

Compose campaigns from Ads Manager PivotFOLDER STRUCTUREAs per the docTAGS: Ads Pivot, Ads ManagerSUMMARYThis article will cover the advanced Build From Table capability which is a powerful tool that allows you to build iterations of Ad Sets and Ads by selecting components/assets from the Ads Pivot

marketing

Knowledge Base Article

 • 

Functionalities

SH
Lead Rules (Contact Connectivity)

The Contact Connectivity feature helps businesses make better decisions about which leads to contact first. It uses historical call data in the system to calculate a lead’s connectivity, based on the connect rates of all phone numbers linked to that lead. Contact Connectivity Calculation: Automatica

Service

Knowledge Base Article

 • 

Lead Rules

RS
MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

Service

Knowledge Base Article

 • 

MS Teams - Overview

SH
Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

marketing

Insights

social

Service

+1

Knowledge Base Article

 • 

Security