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Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

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release_note

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v15.5.0 (May/June/July)

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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v18.11 Fall Release (November)

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LMS in Care Agent Persona

Training Widget in Home PageLearners can view a brief summary of assigned content, including due dates, in the Training widget.By clicking Show All, they can access the Training third pane to see details on self-enrolled, completed, and overdue content. Additionally, learners have the option to appl

Service

Knowledge Base Article

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Learning Management System

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OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

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SSO

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

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Knowledge Base Article

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SSO

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 14.0.0Releas

Service

Knowledge Base Article

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Flutter

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Reference Guide for Sprinklr Marketing

Welcome to Sprinklr Marketing. This is your go-to guide with essential resources to get you started. Getting Started with MarketingLaunch your digital marketing campaigns and implement your use cases in Sprinklr Marketing.Quick Start Guide  Glossary  Setting up Users and User groupsSprinklr provides

marketing

Knowledge Base Article

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Reference Guide for Sprinklr Marketing

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Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

PM_POPULAR_2

marketing

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Columns in Tasks

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Field Visibility

Visibility of a field is determined by their availability in other projects or portfolios. You can find existing fields in the ‘Choose Existing’ section while adding a column based on the level of the field’s visibility. Please note that for convenience, the words “Field” and “Column” are used inter

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PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Columns in Tasks

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FAQs

Account AdditionWhy am I seeing a blank screen while trying the embedded signup flow?Please make sure to use a listening URL to login to the Sprinklr environment from the ones mentioned below while adding an account using the embedded signup flowEnvironment Link Prod ​https://space-listening.sprinkl

Service

Knowledge Base Article

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FAQs

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Getting Started

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

article:howto

release:N-A

social

stage:final

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Knowledge Base Article

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Publish on WeChat

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Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

social

Knowledge Base Article

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Create and Publish Messages

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

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What is an IVR?

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Manage Columns in Task Sheet View

In this article, we will see how to edit column properties, add/remove or re-order columns in the task sheet view. PermissionsTo manage columns in the task sheet view, you must have either admin or owner permissions within the project. You can perform following actions on columns: Edit Column Proper

marketing

PM_TASK_SHEET_VIEW_2

PM_FAQ

PM_GENERIC

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Knowledge Base Article

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Task Sheet View

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Facebook Messenger Overview

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What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

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Getting started

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Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

Service

Knowledge Base Article

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Getting started