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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

social

Knowledge Base Article

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Facebook reporting glossary

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About Flash Sale Bidding

​Businesses that engage in social media advertising often find themselves navigating through annual sales events during peak seasons. These high-stakes periods are marked by distinctive characteristics:Intense Competition: The landscape becomes fiercely competitive, with numerous advertisers vying f

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Generate API v2 Payload

You have the ability to extract API payload within the Sprinklr platform using the dashboard action in the UI without having to go to an external page or any other service. In other words, you can access the API request within Sprinklr Reporting Widget itself. Hence, you don't have to go through mul

Insights

article:howto

Service

experience:v3

Knowledge Base Article

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Integration Guides

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Facebook Messenger Overview

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

Autofill

marketing

outbound

Rule Engine

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Knowledge Base Article

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Outbound Rules

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Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

PM_POPULAR_2

marketing

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Columns in Tasks

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

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Knowledge Base Article

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Advanced capabilities

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

marketing

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PM_TASK_SHEET_VIEW

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Knowledge Base Article

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Sharing and Access

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Manage Columns in Task Sheet View

In this article, we will see how to edit column properties, add/remove or re-order columns in the task sheet view. PermissionsTo manage columns in the task sheet view, you must have either admin or owner permissions within the project. You can perform following actions on columns: Edit Column Proper

marketing

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Task Sheet View

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Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to add i

social

Knowledge Base Article

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Best Practices

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Manual case creation

If there has been a conversation between your brand and a customer outside of the Sprinklr platform, you can manually create a case for that interaction in Sprinklr. By doing so, you can create a record of the conversation on the Sprinklr platform, which can be useful for tracking and monitoring cus

Service

Knowledge Base Article

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Create Manual Case

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Add an SMS Hub Account

In Sprinklr, you have the option to add an SMS Hub account to facilitate outbound messages. With this feature, you can conveniently send messages to your target audience through SMS.Enablement note:To learn more about getting this capability enabled, please work with your Success Manager.Key Feature

Service

Knowledge Base Article

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SMS Hub

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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Manage Shift Trade Policies

Shift Trades in a contact center allow agents to exchange scheduled shifts with one another. This functionality provides agents the flexibility to manage personal commitments without disrupting service levels. Configuring Shift Trade Policies that align with your business requirements can improve ag

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New Article

20.10

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Knowledge Base Article

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Shift Trade

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Social Channels Capabilities

Channels Capabilities The table below is an overview of Sprinklr's supported capabilities and functionality by different social channels.ChannelEngagementPublishingReportingAdvocacyAgodaNoNoNoNoApple Business ChatYesNoYesNoBazaarVoiceYesNoYesNoBlueskyYesYesYesNoClassifiedNoNoNoNoDiscordYesYesYe

experience:space

article:howto

release:N-A

social channel capabilities

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Knowledge Base Article

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Channels

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Create a New Project Using a Template

In Project Management, the creation of projects and subprojects is streamlined with the use of project templates. Teams such as Marketing, Product/Design, Sales, and Operations can leverage standard and custom templates to save significant time while creating new projects. Types of templates in Proj

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PM_PORTFOLIOS_2

marketing

PM_FAQ

+2

Knowledge Base Article

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Manage Projects