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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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Sprinklr Social : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Social Engagement & Sales

Modern Engagement

release_note

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v17.7.0 (July)

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Verify your Google My Business Page

To update your business name and other info on Google, you must first verify your business. When you verify your business, you are required to check that your business info is accurate and that you’re the only one who can edit it.​To Verify for the First TimeYou are required to add or clai

social

Verify your Google My Business

Verify the GMB Listings

Knowledge Base Article

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Google My Business

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Compose Facebook Social and Political Ads

Leverage social and political ads from Facebook to publish ads related to sensitive social and political topics and make more conversions by attracting more audiences. Social and Political issues are sensitive topics that are heavily debated and seek to influence public opinion. Hence, Facebook requ

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Marketing: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of improvements and exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:

marketing

Insights

social

Service

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

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Configuration & Setup

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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

marketing

Insights

social

Service

+1

Knowledge Base Article

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v18.11 Fall Release (November)

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Defining routing logic (Routing configurations) - Queue based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like increasing priority of pending cases, sending case

Service

Knowledge Base Article

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Setting up Queues based routing

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LINE Capabilities and Limitations

LINE is a mobile-first application where users can exchange texts, images, video, and audio, and conduct free VoIP conversations and video conferences. We currently support the exchange of messages via the LINE Business Connect API.LINE accounts that can be added, include Official Accounts with LINE

experience:space

capabilities

article:howto

social

+5

Knowledge Base Article

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LINE

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Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

social

+3

Knowledge Base Article

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Image Editor

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Search Tasks in Task Calendar View

OverviewYou can now use the search bar to search for Tasks in Task Calendar Views. ​The search results are highlighted on the Task Bars.Search Tasks1. Click the Search icon.  2. Enter the search term to search for Tasks that match it. You can click on the results to open the Task Overlay for that Ta

marketing

Knowledge Base Article

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Task Calendar View

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Create a Thread in Advocacy

In Sprinklr, Discussion forums are the platforms where users can engage in discussions by posting messages on various topics. These forums are structured as a series of conversations or threads, each consisting of an initial post and subsequent replies. Users can participate in discussions, ask ques

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

Advocacy - SES

social

Social - SES

+1

Knowledge Base Article

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Content Curation

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Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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JIRA Integration

OverviewThe Jira Connector connects Jira and Sprinklr to streamline collaboration and enhance workflow efficiency. This article provides an overview of the connector's capabilities, benefits, and implementation process. The Jira—Sprinklr Connector offers several key features that facilitate seamless

marketing

Knowledge Base Article

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Integration Guides

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Change Your Content Preferences Upfront (Advocacy)  

The "Update Your Content Preferences" feature empowers advocates to tailor their responses to screener questions, in instances where segmentation is applied to specific content tabs. For instance, if a segmentation criterion, such as the geographic region, has been set for a particular con

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

social

+3

Knowledge Base Article

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Governance (Distributed Admin)

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Messages statuses and respective actions available in the Editorial Calendar

Message cards within the Month, Week, and Day periods of the Calendar view allow you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Message status icons (the small dot in the message on the account avatar) in the Editorial Calen

Editorial Calendar

marketing

Message

Knowledge Base Article

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Calendar Actions

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

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Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools