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WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

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Setting up Wechat in Sprinklr

RS
TikTok - Overview

TikTok is a widely used social media platform centered around short-form videos, allowing users to create, share, and explore a wide range of content. It's recognized for its highly personalized feeds and engaging format.Check out our articles on TikTok to learn how to set up an account, create

social

Knowledge Base Article

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Overview - TikTok

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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Sprinklr 16.10.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Insights

social

August 2021 Release

+10

release_note

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v16.10.0 (August-November)

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Guided Workflow - Secure Screen - Input Components

OverviewThe secure screen node integrates various input components to facilitate seamless and secure data collection. These components ensure accurate and efficient data entry, enhancing usability and adaptability for diverse use cases.​Text InputThe text input component is used to capture text-base

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr - Salesforce Service Cloud (v2)

With Salesforce v2 integration, you can manage customer relationships and contacts in the same platform you use to interact with customers through engagement workflows. You can leverage unified profiles within Sprinklr, creating the opportunity to provide your customers with personalized and insight

experience:space

Insights

social

salesforce lightning

+9

Knowledge Base Article

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Configure Salesforce Application

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Sprinklr 16.10.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+6

release_note

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v16.10.0 (August-November)

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

+5

release_note

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v16.2.0 (March)

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User Category and Nurturing Model for Admins and Advocates ​

The User Categorization and Nurturing model enhances how admins manage and nurture advocates by categorizing users based on behavior and influencer scores.​Admins can create user categories in the admin console and define entry criteria based on engagement metrics. Categories are automatically updat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Profile Management (Distributed) - Track and Monitor Business Profiles of Distributed Users

With the 'Profile Management' feature, brands can not only see how their users are managing their profiles, but also approve the changes they are making. This feature helps brands monitor if their employees or social media executives are sharing content that complies with the brands'

Profile Management

social

Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

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X (formerly Twitter) - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected X account, while a small number are restricted by limitations inherent to X's API.X - API Capabilities and Limitations in Sprinklr DistributedFunctionalitySupported in Distributed Web Platform (

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Sprinklr v15.11.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

New Capabilities and Enhancements

+5

release_note

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v15.11.0 (October)

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Sprinklr 17.1.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 Modern Care Release Notes

17.1 New Capabilities

17.1 New Features

release_note

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v17.1.0 (January)

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Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

RS
Setting the Voice Setting Screen

Large-scale outbound voice campaign management can be challenging as different business configurations are required. These campaigns are significantly impacted by parameters such as call handling, pacing ratios, and abandonment rates.There is now a Voice Settings Screen on Sprinklr. All the essentia

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Outbound Settings

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Offline Conversions - Pinterest

The Facebook Conversions API enables a direct connection from Sprinklr to Pinterest, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Pinterest ads on offline sales and conversions.​​Kindly read this Int

marketing

Knowledge Base Article

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Offline Conversions

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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Campaign - Production Tab

You can view the Production details associated with the Campaign from the Campaign details window.About Production tabThe Production tab in the Campaign Details view has the same functionality as the Production Dashboards but is focused on only showing the assets, tasks, messages, and sub-campaigns

campaign management

marketing

Production Tab

Knowledge Base Article

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Introduction