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Sub-Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

social

Knowledge Base Article

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Asset classes with macros

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Tag Posts (Owned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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Improve Your Teams

One of the most important responsibilities of the supervisors is to improve your team's skills. Not only does this lead to better business results, but it also keeps the team members engaged and motivated. Supervisor console is equipped with all the tools necessary to get the best out of your t

Service

Knowledge Base Article

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Improve Productivity with Supervisor Console

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How to Bulk Import Ads for Optimization Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the different&

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Introduction to Quick Search (Navigation + Permissions)

Quick Search helps you search and analyze billions of conversations on social media and the web.Sprinklr's Quick Search, previously known as Listening Explorer, allows you to quickly search and analyze billions of conversations on social media and the web. With the help of Quick Search, you can

Insights

Knowledge Base Article

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Quick Search

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Manage Brief Templates

Overview From the Brief Designer management page, you are able to edit, delete, clone, and view Brief Templates.Edit a Brief TemplateHover over the Brief Template's Options icon and select the Edit option.​Upon updating the Brief Template configuration, click Save to save your changes. The Temp

brief templates

marketing

Knowledge Base Article

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Types of Brief Templates

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Configure Webforms Using Customer-Facing Guided Workflows

OverviewCustomer-facing Guided Workflows can be configured as webforms on a brand's website, providing an interactive and user-friendly experience for customers. Whether it's a complaint form, registration form, order form, or any other type of webform, brands can leverage customer-facing

Service

Knowledge Base Article

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Webforms

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About Reddit Ads

Reddit Ads is a dynamic and versatile advertising platform that harnesses the power of one of the internet's most engaging communities. Reddit, often referred to as the "front page of the internet," is home to millions of passionate users discussing a wide range of topics in niche com

marketing

Knowledge Base Article

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Getting Started

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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How to set up and use Topic Purpose?

In the following article, we will discuss the significance of the Topic Purpose and how they are integrated with the Sprinklr Insights Value Realization dashboard. Topics is a basic entity under Sprinklr Insights. Both topics, as well as themes, are categorized based on their purpose. This is a pre-

Insights

Knowledge Base Article

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Using Topics

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Add and Manage Data Retention Policy

The Data Retention Policy ensures adherence to client policies and legal obligations by purging data for a certain time period. This feature enables you to delete messages at the message level based on predefined conditions and after a set timeframe. Typically, this feature is available by default o

experience:space

Data Retention Policy - Owned Data

marketing

Add Data Retention Policy

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Knowledge Base Article

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Privacy Guides

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Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

Service

Knowledge Base Article

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Telephony Services Troubleshooting

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Universal Search: Profile Option

Universal Search supports searching by Profile. Audience Profile can be searched by Profile Name, Channel, Global Profile List, Workspace Profile List, and Tags. There is no minimum number of characters required for Universal Search of Audience Profiles. This capability is partic

experience:space

Insights

social

Service

+9

Knowledge Base Article

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Universal Search

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Custom Metrics Governance in Reporting Dashboard

Using the Custom Metrics Governance capability, you can share your custom metrics with different workspace(s) or user(s)/user group(s). In this article, you will learn how to use the custom metrics governance capability.Note: This capability needs a specific setup. To enable this feature, get in tou

Custom Metrics Governance

social

Reporting - SES

Social - SES

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Knowledge Base Article

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Getting started with reporting dashboard

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Report on YouTube activities

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Message Types in Filters for Outbound and Inbound Reporting

Sprinklr helps you manage your social media interactions on platforms like X (formerly Twitter), Facebook, LinkedIn, Instagram, and YouTube. One powerful feature is message filtering, which helps you handle both inbound and outbound messages effectively. Here's a breakdown of the message types

Message Types in Filters

Outbound and Inbound Reporting

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Reporting - SES

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Knowledge Base Article

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Reporting glossary

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Create an Authentication message template

This template is created to support the capability to authenticate your customer through Apple Messages for Business account. This will help you in verifying customer's identity. You can create an Authentication Message template and send it to customers to go through the authentication process.

Service

Knowledge Base Article

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Authentication Template

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Overview: Inbound Voice Care

Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support, and giving a 360 degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Offering a simple and customizable

Service

Knowledge Base Article

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Introduction and Benefits of Voice Care

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Reporting Dashboard Manager to Manage All Your Dashboards

Learn how you can manage all your dashboards from one place using Dashboard Manager.The Dashboard Manager within Social is a one-stop solution for managing all your Reporting dashboards with ease. Besides managing, you can take appropriate action on one or multiple dashboards all in one place. View

Dashboard Manager Roles & Permissions

Access Listening Dashboard Manager

social

Reporting - SES

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Knowledge Base Article

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Getting started with reporting dashboard