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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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View and Manage Published Messages (Sprinklr Distributed)

Keeping the published messages organized can be difficult, especially when managing content across multiple channels and accounts. With the help of the Outbox in Sprinklr Distributed and Editorial Calendar, users can see a comprehensive view of all the sent, scheduled, and drafted messages. To

social

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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Create Shift Trade Requests Using Sprinklr Mobile Application

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

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Sprinklr Service

New Article

Service

Knowledge Base Article

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Create Requests

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginBefore you begin to use any of the supported channels in your marketin

experience:space

article:howto

Marketing Automation

Supported Channels

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Knowledge Base Article

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Channel Overview

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Service

Knowledge Base Article

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Setup - Care Operations

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition

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How to Install & Setup the Google Analytics 4 Ads Integration

Sprinklr uses OAuth to connect your Google Analytics 4 account to Sprinklr. Authenticating the Google Analytics account in Marketplace can be done by anyone who has admin access to the Google Analytics 4 account (Google Analytics 4 credentials are required).​​ Enablement Note: To learn more about ge

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

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Getting Started

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Engagement - SES

Account Groups in Engagement Columns

social

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Knowledge Base Article

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Getting started with Social Engagement

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Support Policy

Support Policy for Sprinklr Mobile SDKsSDK version structure At Sprinklr, the mobile SDK version number is composed of MAJOR.MINOR.PATCH, increment each of those based on the following: MAJOR version — When major changes are made to the SDK, includes major refactoring, breaking changes, infra upgrad

Service

Knowledge Base Article

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Support Policy

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Create Custom Fields with WFM Entities as Source

Custom Fields are flexible, user-defined properties available across various features in the Sprinklr Platform. They allow organizations to tag and categorize entities based on specific attributes, making it easier to filter, manage, and analyze data.You can create Custom Fields with source values s

Sprinklr Service

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Other Configurations

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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

social

Knowledge Base Article

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Facebook reporting glossary

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginBefore you begin to use any of th

experience:space

article:howto

Marketing Automation

Supported Channels

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Knowledge Base Article

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Most Common Channels for Outbound Journeys

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

marketing

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

PM_TASK_KANBAN_VIEW

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Knowledge Base Article

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Sharing and Access

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Tiered Approvals for Workforce Management Requests

Tiered Approvals provide a structured and flexible way to manage Workforce Management (WFM) requests such as Time Off, Shift Change, and Time Off/Overtime Slots. They can consist of approvals by single or multiple users. With this approach, requests are routed through multiple levels of approval bas

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Knowledge Base Article

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Other Configurations

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About Flash Sale Bidding

​Businesses that engage in social media advertising often find themselves navigating through annual sales events during peak seasons. These high-stakes periods are marked by distinctive characteristics:Intense Competition: The landscape becomes fiercely competitive, with numerous advertisers vying f

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

Insights

Manage Products in Sprinklr

Knowledge Base Article

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Products

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About Reddit Ads

Reddit Ads is a dynamic and versatile advertising platform that harnesses the power of one of the internet's most engaging communities. Reddit, often referred to as the "front page of the internet," is home to millions of passionate users discussing a wide range of topics in niche com

marketing

Knowledge Base Article

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Getting Started

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How to Associate Google Analytics 4 Web Analytics Profiles with Domains

Once the Google Analytics web analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following: ​​Create Web Analytics Configuration for Domains ​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an

marketing

Knowledge Base Article

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Setting Up Google Analytics 4