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Flutter - v15.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Compatibility RequirementsEnsure that your setup meets the requirements listed below:Category Requirement Supported Version Framework & Core Flutter SDK Version 3.16.0 and

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Flutter 15.1.0

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Leveraging Response Quality Dashboard

Survey Analytics play a crucial role in generating actionable insights, and the Survey Response Quality Detection feature enhances this process by detecting and flagging low-quality responses. This ensures that all insights are based on the most trustworthy and accurate data. As soon as responses ar

Sprinklr Insights

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Managing Response Quality

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginBefore you begin to use any of th

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Marketing Automation

Supported Channels

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Most Common Channels for Outbound Journeys

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About Flash Sale Bidding

​Businesses that engage in social media advertising often find themselves navigating through annual sales events during peak seasons. These high-stakes periods are marked by distinctive characteristics:Intense Competition: The landscape becomes fiercely competitive, with numerous advertisers vying f

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Setting Up Smart Bidding

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

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Manage Products in Sprinklr

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Products

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

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Sharing and Access

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About Reddit Ads

Reddit Ads is a dynamic and versatile advertising platform that harnesses the power of one of the internet's most engaging communities. Reddit, often referred to as the "front page of the internet," is home to millions of passionate users discussing a wide range of topics in niche com

marketing

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Getting Started

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Tiered Approvals for Workforce Management Requests

Tiered Approvals provide a structured and flexible way to manage Workforce Management (WFM) requests such as Time Off, Shift Change, and Time Off/Overtime Slots. They can consist of approvals by single or multiple users. With this approach, requests are routed through multiple levels of approval bas

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Other Configurations

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Generate API v2 Payload

You have the ability to extract API payload within the Sprinklr platform using the dashboard action in the UI without having to go to an external page or any other service. In other words, you can access the API request within Sprinklr Reporting Widget itself. Hence, you don't have to go through mul

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Integration Guides

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Type of Automations

There are three types of automations - Task Creation, Task Update, Time Based  Task Creation Automation: Task creation automation runs when a new task is created. A new task can be added in the project either manually, or via an import or via a task form when user fills in a response. For manual tas

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Getting Started

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How to Associate Google Analytics 4 Web Analytics Profiles with Domains

Once the Google Analytics web analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following: ​​Create Web Analytics Configuration for Domains ​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an

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Setting Up Google Analytics 4

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

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Guided Workflow Canvas

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

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Reply from Engagement dashboards

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

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Create a post on Facebook

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

social

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Getting started

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

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Newsletter setup

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Create a Button-Based Bot

Before You BeginEnsure you have access to the Conversational AI Persona application.Read more about navigating through the PersonaCreating a New Bot Application:​​Keep the toggle for Enable Voice off, if you are making a simple chatbot application that will not involve IVR.1. Creating a Dialogue Tre

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Button-Based Bot

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Manage Shift Trade Policies

Shift Trades in a contact center allow agents to exchange scheduled shifts with one another. This functionality provides agents the flexibility to manage personal commitments without disrupting service levels. Configuring Shift Trade Policies that align with your business requirements can improve ag

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Shift Trade

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Single Sign-On

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a Microsoft user, who is logged into the Microsoft

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SSO

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Manage Ranking Criteria

The Ranking Criteria module helps Workforce Managers create consistent, data-driven workflows to evaluate and rank agents based on performance. Using standardized metrics, such as average handling time (AHT) or Schedule Adherence, managers can define how each metric is measured, weighted, and scored

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Ranking Criteria