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Sprinklr v16.5.0 - Unified Platform and Cross-Products Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Insights

Spring Release 2021

+8

release_note

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v16.5.0 (July)

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Advanced Functionalities

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Create and Publish YouTube Shorts from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Youtube Shorts and generate reporting for them. Publishing YouTube shorts is advantageous for brands in several ways. As a top video-sharing platform, it offers access to a vast audience. Shorts' short-form and shareable n

Publish YouTube Shorts from Sprinklr

YouTube Shorts

social

Publish YouTube Shorts

+1

Knowledge Base Article

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Publish on YouTube

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Offline Conversions - TikTok

The Facebook Conversions API enables a direct connection from Sprinklr to TikTok, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their TikTok ads on offline sales and conversions.​Kindly read this Introducti

marketing

Knowledge Base Article

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Offline Conversions

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Offline Conversions - Facebook

The Facebook Conversions API enables a direct connection from Sprinklr to Facebook, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Facebook ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Guided Workflow - Layout

OverviewThe Layout is a versatile tool designed to efficiently organize and distinguish content on the screen while maximizing space utilization. It includes features like a section divider for visually separating segments, enhancing clarity and flow. Additionally, it supports two-column and three-c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Self Monitoring - Digital

Self-Monitoring – Digital report helps agents to track and assess the time spent on digital interactions, including emails, chats, or social media messages. This helps evaluate performance, manage efficiency, and ensure agents are effectively handling digital customer inquiries. Scenarios in which S

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Sprinklr 16.10.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+7

release_note

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v16.10.0 (August-November)

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Take Sensitive Data in IVR(PCI data - Card number, CVV, Expiry, etc)

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how PCI inputs works in IVRWhat is PCI compliance?PCI Compliance refers to adherence to a set of security standards

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Vanilla Forum - Overview

We are introducing an integration with Vanilla Forum, a customizable platform for building and managing online communities. This integration enables the management of discussions, comments, and community engagement directly within Sprinklr. You will now be able to interact with and moderate content

social

Knowledge Base Article

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Overview - Vanilla Forum

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Campaign - Asset Tab

The Asset tab in the Campaign Details view has the same functionality as the Digital Asset Manager but is specific to the campaign that you are viewing. There are two different views of the Asset tab -  grid view and list view. The Asset tab houses all the assets associated with the campaign. You ca

campaign management

marketing

Asset

Knowledge Base Article

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Introduction

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Overview - Sina Weibo

Sina Weibo is one of China’s largest social media platforms, often compared to Twitter. It allows brands to share posts, engage with followers, and run campaigns to build awareness and drive conversations.What You Can Do in SprinklrWith Sprinklr, you can manage your Sina Weibo presence from a single

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Overview - Sina Weibo

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React Native - Overview

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 15.1.0Supported Versions: Starting August 2025,

Service

Knowledge Base Article

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Overview

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Content Template - FAQs

What are the account types available for creating content templates?The account types available for creating a content template are Email Marketing, Blog, Email Draft, Website, Press Release, Print, TV, Radio/Podcast, Webinar, Out-of-home Advertising, In store event, Forum, Internal, Display, Whitep

marketing

Content Templates

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Copilot for Social - Discover Content in Editorial Calendar

OverviewSprinklr Copilot for Social simplifies the process of finding posts and drafts in the Editorial Calendar or Planner using natural language. Whether you're new to Sprinklr or aiming to work more efficiently, Copilot lets you accomplish tasks without the hassle of navigating complex filters.No

Publishing - SES

social

20.7.1

Sprinklr Social

+3

Knowledge Base Article

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Social Copilot

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Dynamic Record Manager - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Service

Knowledge Base Article

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Entity Studio

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Sprinklr v16.2.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below,

experience:space

Insights

social

Winter Release 2021

+8

release_note

 • 

v16.2.0 (February)

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Reply Box Functionalities

The Reply Box is a core component of Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and repl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Sprinklr v16.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

feature:social-care

16.2.0

+6

release_note

 • 

v16.2.0 (February)