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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

Knowledge Base Article

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Ads Publishing

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Record Manager Types, Views, and Density

This article describes the fields that needs to be filled in the Record Manager page to create a Record Manager in Entity Studio​​​This table explains the fields of Record Manager.Fields Definition Record Manager Name The name of the Record Manager.API Reference ID Unique, code-friend

Knowledge Base Article

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Record Manager Types, Views, and Definitions

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Convert Facebook dark posts into published posts

Sprinklr allows Facebook Dark Posts that were published in the Sprinklr platform to be converted into published posts at a later time. This capability allows you to make posts public when desired, giving greater flexibility in your workflows. This article will provide you with the details of how to

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Knowledge Base Article

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Other Publishing Capabilities

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Creating Followers Network Report

Follow the steps shown below to create a Followers Network report – Click the New Tab icon. Under Sprinklr Insights, click Audience Insights within Learn. On the Audience Study window, click the Create Audience Study button in the top right corner.​On the Select Business Objective popup window, sele

Followers Network Report

Insights

Audience Insights

Create Followers Network Report

Knowledge Base Article

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Followers Networks

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Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

Service

Knowledge Base Article

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Additional Use Cases

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

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Knowledge Base Article

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Governance (Distributed Admin)

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

marketing

Insights

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Service

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Knowledge Base Article

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Security

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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Overview - Sina Weibo

Sina Weibo is one of China’s largest social media platforms, often compared to Twitter. It allows brands to share posts, engage with followers, and run campaigns to build awareness and drive conversations.What You Can Do in SprinklrWith Sprinklr, you can manage your Sina Weibo presence from a single

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Sprinklr Social

Channels - SES

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Knowledge Base Article

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Overview - Sina Weibo

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

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Knowledge Base Article

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Manage Facebook accounts

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

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Service

Knowledge Base Article

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Publishing

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

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Tiered Approvals

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Knowledge Base Article

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Tiered Approval Workflow

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

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canned response

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Knowledge Base Article

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SMS

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

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Sprinklr Service

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Knowledge Base Article

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Create and Manage Categories

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

marketing

Knowledge Base Article

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Enablement

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Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

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Knowledge Base Article

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Advanced capabilities

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

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Knowledge Base Article

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Know More

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Customer Information Required for SSO Setup

Before starting the configuration of SSO setup on the platform, there are some details that need to be sent from the Identity Provider’s end. Based on these details, the fields would be set on the platform UI to set up SSO for the client. Follow this article for information about the details that ne

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Knowledge Base Article

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SSO