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Best Practices in Setting Up Hierarchical Reporting

The best practices are listed below:Define the Organizational Hierarchy ClearlyMap Out Levels: Start by defining the levels of hierarchy (for example, Organization > Region > Store > Team). Make sure these levels correspond to your organizational framework. Make sure there is a distinct col

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Hierarchical Reporting

RS
React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

RS
Schedule Conformance Report

The Schedule Conformance Report provides details to the workforce managers to track agents' compliance with their activities during their daily shifts.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Conformance Report appears under

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Number Field

The article outlines the steps to create a Number Field in Entity Studio. Creating a Number Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desire

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

RS
Flutter - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

RS
Flutter - v11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions

SH
Add an ITS Account

In Sprinklr, you have the option to add an ITS account to facilitate outbound messages. With this feature, you can conveniently send SMS messages to a large number of recipients.Key FeaturesFeatureSupportAre link publishing supported?Yes, they are supported and displayed as text.Does it support emoj

Service

Knowledge Base Article

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ITS

RS
Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Older Versions

RS
Add SSO as a Screener Question in Advocacy

With SSO setup, your employees are able to access advocacy platforms, but as a brand, there is no way for you to own user categorization that drives content visibility. So if you want to classify users into certain content categories, there is no way to do so. Going forward, you will be able to cate

Advocacy - SES

social

SSO as a Screener Question

Social - SES

Knowledge Base Article

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Enablements

SH
Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. In

experience:space

article:howto

channel:wechat

WeChat Third Party Account

+8

Knowledge Base Article

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Setting up Wechat in Sprinklr

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Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Mess

Menu Message

WeChat Customer Service on Sprinklr

Menu Message for WeChat Customer Service Accounts

social

+1

Knowledge Base Article

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WeChat Customer Service

RS
Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Message in the

social

Knowledge Base Article

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WeChat Customer Service Account

SH
About X Advertising

X Advertising is a type of digital advertising platform offered by the popular social media site X. With X Advertising, advertisers can create and promote ads to a targeted audience of X users.​​​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your envir

marketing

Knowledge Base Article

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Getting Started

SH
Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Care New Features

release_note

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v17.4.0 (April)

RS
Configuring Genesys Standard Connector for Voice

The Genesys PureCloud Connector for Voice integrates the Genesys Cloud platform with Sprinklr's unified customer experience management system. Using the Genesys connector you can import Voice cases into the Sprinklr platform. This provides enablement to manage voice interactions and provide seamless

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

RS
How to Create Alerts for Macro Addition, Deletion and Updation

The Alert Manager now includes a new Macro alert type, giving you real-time visibility into important Macro-level changes. These alerts help improve governance, security, and transparency across your workspace.Macro Events That Trigger AlertsMacro alerts are triggered when a Macro is:CreatedUpdated

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Alert Management

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Campaign Dashboard

Modern marketers employ an artistic sensibility and a scientific approach to data and analytics. The Standard Campaign Dashboard reconcile these qualities by providing you with visually appealing and easy-to-read displays of key marketing metrics. By tracking metrics on a daily, weekly, and monthly

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

SH
LinkedIn Ad Formats

Sprinklr offer a variety of ad formats for LinkedIn ads to choose from, each designed to cater to different advertising goals and objectives. Each ad format offers unique benefits and is suited to different advertising goals. It's important to select the right ad format for your campaign object

marketing

Knowledge Base Article

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Compose LinkedIn Ads

RS
Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Detailed Report Glossary