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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

RS
Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

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Knowledge Base Article

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Detailed Report Glossary

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Send an event

sprChat('sendExternalEvent')​This API can be used to publish a message or an event in an ongoing open conversation.An event is a special kind of message that Sprinklr bot understands and responds to. It is like a signal to the bot only and is not visible to the user in the conversation.Par

Service

Knowledge Base Article

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SDK Methods

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Updating a Ticket Using Guided Workflow

You can create a Guided Workflow that allows agents to search for and update existing tickets using specific fields. This Guided Workflow enables agents to efficiently locate a particular ticket, select it from the search results, and update it.The high-level steps for creating a Guided Workflow for

Service

Knowledge Base Article

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Update a Ticket Using Guided Workflow

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

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Gallery

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

Service

Knowledge Base Article

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Import profiles through Excel

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Privacy Guides

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

SH
Conversation Screen Footer

You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.Enable BannerYou can add a banner to the Conversation screen

26.1

Sprinklr Service

20.7.1

Service

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Knowledge Base Article

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Conversation Screen

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Add a WeChat Customer Service Account

Integrating your WeChat Customer Service account with Sprinklr enables your team to engage with customers, publish content, generate reports, and monitor interactions directly from the Sprinklr platform.PrerequisitesA verified WeCom account is required to access all available features.Ensure you are

Service

Knowledge Base Article

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Add Account

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Agent Case Macro Usage Report

The Agent Case Macro Usage Report shows the performance of agents regarding the usage of Macros on Cases. It includes the count of Macros applied and the timestamps when each Macro was applied at the Case level. This information helps supervisors track Case movement and transfers based on the number

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Apply Ads Web Analytics to Existing Posts in Auto Boost Rules

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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Track Site Usage with Google Analytics

Site usage tracking refers to the process of collecting and analyzing data about how users interact with the website. It involves capturing and measuring various metrics and user actions to understand how they navigate through the site. ImportanceUser Behaviour Analysis: Site usage tracking allows a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary