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Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
iOS 11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Facebook Advertising - Distributed Vs Native Objective Wise Parity

Distributed - Value Add/FeaturesFeatureDescriptionBoost recommendationsThe Boost recommendations feature helps you identify the organic posts in the editorial calendar that are the most suitable for boosting and will increase ROI. The users will no longer have to filter out the organic posts that sh

Facebook Ads Distributed Vs Native Parity

Distributed Vs Native Parity

social

Social - SES

+2

Knowledge Base Article

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Advertising & Marketing (Distributed Admin)

SH
Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

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v15.11.0 (October)

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Guided Workflow Screen Components - Dynamic Table

The Dynamic Table screen component lets Guided Workflow builders present structured data directly within a workflow step. This component is designed for admins and workflow designers who need to show real‑time information—such as search results, catalog items, availability lists, or status updates—t

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Guided Workflow - Secure Screen Node

OverviewThe Secure Screen Node is a specialized feature in guided workflows designed to enhance data security. It allows sensitive information, such as credit card numbers and personal identification details, to be transmitted directly to a PCI-compliant server, bypassing the Sprinklr platform entir

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - URL

OverviewThis is an extension of the text input. It also has a pattern for validation of the URL and a placeholder to show the end user the expected format of the URL.Various Fields in URL InputVarious Fields in URL ComponentAPI Name: The API Name is a unique identifier used to reference a particular

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Rating

OverviewThe rating feature enables you to provide feedback or evaluate a product, service, or experience using a scale of values, often represented by stars. This intuitive tool is versatile and can be seamlessly integrated into guided workflows to achieve various objectives.Use Cases of the Rating

Service

Knowledge Base Article

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Guided Workflow Canvas

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels

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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

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Storage Details

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Widget visualization type - Stacked Column

Stacked column visualizations are a type of chart that displays data in columns, with each column representing a category or a group of items. The columns are stacked on top of each other, and the height of each column represents the total value of the category or group it represents.​Stacked column

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Summary Table

The summary table gives an overview of statistical information about data in a table form. Users can leverage Summary Table to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls just

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

SH
Autofill Rules - Conditions and Actions

The following conditions are available to for users to select while creating a Autofill Rule for messages / posts.Autofill Rule Conditions — DescriptionsConditionsDescriptionThe Channel Properties of the MessageSet the condition based on the following Channel properties:AccountAccount Owner User IDA

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Fields and Relationships - An Overview

Fields define what information is captured for each entity. They represent the attributes of a business entity​, such as name, status, amount, date, priority, or category. ​Entity Studio supports a wide range of field types, enabling users to accurately model both simple and comp

Knowledge Base Article

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Fields and Relationship

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Capabilities and Limitations - Gainsight Community

In this article, we will cover the capabilities of Gainsight Community within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYes, Image format supported: PNG, JPEGVideo PostNoEngageme

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Capabilities and Limitations - Gainsight Community

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Guided Workflow Manager - UI Capabilities

This article explains the quick and toolbar actions available for managing guided workflows. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Guided Workflow Quick ActionsThe following image highlights the quick actions that you ar

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Guided Workflow Manager

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Image Editor - Sprinklr AI+ Editing

OverviewWith Sprinklr AI+ you can not only generate unique images for your Posts, you can also edit them with the AI-powered Image Editor. The Media Uploader can generate AI images based on text prompts or reference images. You can then further edit these images manually in the Image Editor or lever

marketing

#contentmarketing

Sprinklr Marketing

Knowledge Base Article

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Content Creation