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KakaoTalk Brand Message Templates - Overview

KakaoTalk Brand Message is Kakao’s official business messaging product, designed to help companies boost visibility and drive sales by delivering promotional content directly to customers’ phones. Sprinklr supports this capability via the Brand Message API, a one‑way marketing API offered by Infobip

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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KakaoTalk Brand Message Templates

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Accessibility Statement Of Sprinklr - Italian

Sprinklr is committed to making its web application accessible, in accordance with the Law of 9 January 2004, n. 4.This accessibility statement applies to Sprinklr web application.Compliance statusPartially compliantThis web application is partially compliant with the requirements set out in appendi

social

Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

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Guided Workflow Canvas

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Reporting Home - Overview and Navigation

Reporting Home is used to view and manage all the Reporting Dashboards and Folders within Sprinklr.Here you can:Perform Bulk Actions on Dashboards.Manage Visibility of the Reporting Home page.Export the Home page view.Apply Filters to easily access relevant Dashboards. In this article, you will lear

marketing

Reporting

Knowledge Base Article

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Reporting Home Page

RS
Sprinklr Insights - Roles and Permissions

To ensure, users on the Sprinklr Platform are set up with appropriate access to Sprinklr Insights features. Right set of roles and permissions are needed to access Sprinklr Insights product suite. To learn how to add a user, follow the following article Add User and to learn more about adding a role

Insights

Knowledge Base Article

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Roles & Permissions

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

Knowledge Base Article

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Guided Workflow Canvas

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User Rules - Actions and Conditions

Sprinklr's Rule EngineThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you

Rule Engine - SES

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Social - SES

Knowledge Base Article

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Actions and Conditions

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

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Guided Workflow Canvas

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iOS 11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Facebook Advertising - Distributed Vs Native Objective Wise Parity

Distributed - Value Add/FeaturesFeatureDescriptionBoost recommendationsThe Boost recommendations feature helps you identify the organic posts in the editorial calendar that are the most suitable for boosting and will increase ROI. The users will no longer have to filter out the organic posts that sh

Facebook Ads Distributed Vs Native Parity

Distributed Vs Native Parity

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Social - SES

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Knowledge Base Article

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Advertising & Marketing (Distributed Admin)

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Guided Workflow Screen Components - Dynamic Table

The Dynamic Table screen component lets Guided Workflow builders present structured data directly within a workflow step. This component is designed for admins and workflow designers who need to show real‑time information—such as search results, catalog items, availability lists, or status updates—t

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

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release_note

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v15.11.0 (October)

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Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Agent’s Override Settings

User group settings include assignment setups that individuals inherit from their respective user groups. These settings apply to all members of the group. Whenever a user is added to or removed from a group, their assignment settings automatically adjust according to the group's settings.If an admi

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Agents for Routing

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Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

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Knowledge Base Article

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Image Editor

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Add Content Sources - Upload Documents

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.DocumentsWhen to UseUse Documents as Content Sources when you want to answer questions based on the content within those Documents.​Steps to Upload FilesOn the Training Content window, click View All within the Docume

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Add Content Sources - Website URLs

You can enhance your AI Agent’s responses by adding website URLs as content sources. This allows the AI Agent to reference information from specified websites when answering user queries.Steps to Add Website URLsIn the AI Agent dashboard, go to the Knowledge Content section.In the Website URLs windo

Knowledge Base Article

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Knowledge Content

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Widget visualization type - Spline Chart

A spline chart is a type of chart that shows changes in data over time using a smoothed curve that passes through a series of data points. The curve is generated using a mathematical formula called a spline, which is designed to reduce the effect of noise or fluctuations in the data and highlight th

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types