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Benefits of Callback

Callbacks make sure that agents can quickly get in touch with customers over the phone after the customer has previously contacted or tried to contact the brand through other channels. This ensures a speedy response from agents, helping the brand engage with customers effectively and provide a smoot

Service

Knowledge Base Article

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Callback Overview

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Sprinklr Service On ServiceNow v2

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

Insights

Knowledge Base Article

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Integration Guides

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Types of Connectors

In Sprinklr, connectors can be classified based on how they are executed and how data is ingested into the platform. This classification helps in understanding the operational behaviour of the connectors and their role in managing data flow effectively.Different Types of ConnectorsConnectors are cla

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “Milestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

create a workflow

Knowledge Base Article

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Workflow Actions

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How does Single Sign On Work?

SSO, or Single Sign On capability, allows you to login easily into Sprinklr. We have already covered what it is and why it is relevant in this article. Here, in this article, we will cover details on how this capability works and what are the key elements behind its working. ​How SSO works?There are

social

Knowledge Base Article

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SSO

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

marketing

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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Usage of Rules

In this article, we will explore how to view the usage of rules. With this feature, users can easily track where a rule is being referenced in process workflows, voice campaigns, guided paths, and work queues. This provides greater clarity into dependencies, helping users understand the potential im

marketing

Insights

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New Article

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Knowledge Base Article

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Rule Engine

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How to Optimize Ads based on Weather using Paid Rules

This article will show you an example of setting up a Rule to Activate or Pause ads based on weather conditions. For more details on using Weather conditions, see here. In this example, lets activate certain Paid Initiatives if it is Showing in London.​This examples assumes you have set up a Custom

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

Service

Knowledge Base Article

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Rich Text Messages

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Catalogue Integration Methods

Integrating a product catalogue into Sprinklr provides a centralized repository for managing a wide range of goods and services within an ecosystem. This integration streamlines product management by consolidating and standardizing information, ensuring consistent data presentation across all channe

Service

Knowledge Base Article

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Catalog Integration

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Unified Performance Analytics

Brands often invest heavily in content creation, paid media, and organic social strategies. However, without a unified performance framework, they lack a holistic view of how these efforts contribute to brand growth and conversions. This article will help you:Understand the key challenges brands fac

marketing

Knowledge Base Article

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Unified Performance Analytics

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Manage Slots in Sprinklr Workforce Management

Slots in Sprinklr Workforce Management are specific time periods within a schedule that an agent is assigned. You can create Time Off and Overtime slots with either hourly or daily granularity, depending on the level of detail required.Daily Slots: Daily Slots are scheduling intervals grouped by ful

Service

Knowledge Base Article

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Slot Management

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

social

Knowledge Base Article

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Manage Facebook accounts

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Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

social

Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

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Publish on YouTube

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Insights

Knowledge Base Article

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User Roles and Permissions

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Minimize Live Chat Widget

In the Live Chat app, a minimize button is introduced that helps users easily minimize the chat window in your mobile application. This functionality is accessible from any screen within the app—whether users are engaged in a guided workflow, completing a survey, or navigating through the home or co

Service

Knowledge Base Article

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Minimize Live Chat

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How to Check for Dependencies in Sandbox

What are Dependencies?These are the objects which are not selected by the user but still get transferred by the system(and this is expected) to the destination environment as they are dependent on the user-selected object.For example: When configuring a rule inside Sprinklr, it may have other objec

marketing

Insights

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Sandbox Dependencies

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Knowledge Base Article

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Pushing Outbound Change Set