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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Cookies Used by Sprinklr Community

Sprinklr Community websites use cookies to improve the user experience and provide important functionality. Cookies are small data files stored on the user’s device. They help with session management, personalization, security, and performance tracking.Sprinklr uses different types of cookies:Strict

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Cookies Used

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

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Gallery

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

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Import profiles through Excel

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Contact Driver Feedback Analysis

The Contact Driver Feedback Analysis report tracks user feedback on contact drivers, providing valuable insights to refine the model. It highlights discrepancies between AI-generated contact drivers and expected outcomes, aiming to improve AI accuracy and overall performance.The Contact Driver Feedb

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Knowledge Base Article

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Detailed Report Glossary

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

Service

Knowledge Base Article

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Report Glossary

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

Account

Service

Ozonetel

Voice

Knowledge Base Article

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How to add Oz number

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

Knowledge Base Article

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

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Detailed Report Glossary

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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Survey Response Details Report (Single Dimension)

The Survey Response Details Report (Single Dimension) provides details of the responses/ answers received from the customers on the Surveys for all the questions. This further includes basic details of the Case associated with the Survey, like sentiment, agent details, and last message details for m

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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How to Apply Ads Web Analytics to Existing Posts in Auto Boost Rules

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

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Apply Web Analytics to Existing Posts

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Track Site Usage with Google Analytics

Site usage tracking refers to the process of collecting and analyzing data about how users interact with the website. It involves capturing and measuring various metrics and user actions to understand how they navigate through the site. ImportanceUser Behaviour Analysis: Site usage tracking allows a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Integrating Responses Through APIs

You can leverage the Standard CRUD APIs for survey responses to programmatically create, retrieve, update, or delete response data within the Sprinklr system. This capability facilitates seamless integration with external systems and supports automated workflows.Business Use CasesFacilitates the aut

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Integrating Responses Through APIs

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

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Detailed Report Glossary