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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

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Forecast Scenarios

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Ads Restricted Metrics Roles & Permissions

To Enable Restricted Metrics PermissionClick the New Tab icon . Under Governance Console, click All Settings within Platform Setup.On the Platform Settings window, select Workspace Roles within Manage Workspace.In the top-right corner of the Workspace Roles window, click Create Role.On the Add Role 

marketing

Knowledge Base Article

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Create & Manage

RS
Offline Conversions - Export Template

For offline conversions, the second screen is that of the Export Template ExportKindly select the import template, that you would like to use, to export the file to your dataset.What are DatasetsDatasets allow you to connect and manage event data from different sources, such as your website, mobile

marketing

Knowledge Base Article

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Offline Conversions

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Profile List Change Node in Journey Facilitator

Within a journey, you have the capability to include users associated with the journey in a profile list and/or remove them from it. This feature enhances your control and flexibility in managing user profiles within your journeys.Imagine you're managing a customer onboarding journey for an e-c

article:howto

Service

stage:final

Knowledge Base Article

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Journey Builder

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Universal Message

In order to be truly omnichannel, Sprinklr treats messages from all channels as a Universal message. That means as soon as the message is grabbed in Sprinklr, it gets transformed into a universal entity. The Universal Message contains the original message and other metadata required by the channels.

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

marketing

Knowledge Base Article

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Metrics

RS
Manage Session Planning Policies

Session Planner Policies define which Quality Managers (QMs) can schedule meetings, the types of Activities they can plan, and how far in advance they can submit requests. These policies help ensure consistent and controlled session planning across the organization.This section outlines the essentia

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Manage Session Planning Policies

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Create a Column for X Replies

Engaging on X through Sprinklr platform allows you to increase awareness and further expand your brand's audience. Within the Sprinklr Engagement Dashboard, you can add Reply as a column type which helps in managing the replies that have been sent through the brand's account. In this artic

social

Knowledge Base Article

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Engage with your fans

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Architecture of PCI Compliance

Encryption of secure forms enhances security by safeguarding sensitive customer data during online interactions. This critical security measure ensures compliance with PCI standards, providing robust protection for customer information.Sprinklr Encryption of Secure Forms​Data is first encrypted usin

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Insights

Visual Topic

Knowledge Base Article

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Visual Topic Query Setup

RS
Segment Manager Governance

Audience segments are accessible to all users in the workspace by default. You can govern access to these segments by sharing them with specific users, user groups, and workspaces to restrict access as needed. This article explains how to share segments with users, user groups, and workspaces.​To Sh

marketing

Knowledge Base Article

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Permissions

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Service

Knowledge Base Article

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Report Glossary

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Automated Checklist Rule Conditions and Actions

Automated checklist rules help you apply quality and compliance logic at scale. You define conditions that identify relevant cases, interactions, messages, or voice calls. When those conditions are met, the system runs actions such as scoring, deductions, or status updates. This ensures consistent a

Sprinklr Service

New Article

Service

26.4

Knowledge Base Article

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Checklist Rules

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Introduction to Visual Insights

Leverage AI-powered visual insights to detect brand logos, objects, activities, text within images, visual sentiment, visual gender, and more.Sharing pictures, videos, and memes has become a new language of millions of conversations on social media, with visual topics you can 'listen' to v

Insights

Visual Insights

Knowledge Base Article

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Introduction to Visual Insights

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About Brand Briefs

Brand Briefs are used to give the agency or internal creative team enough information so that they can develop a Brand concept. In this article, you will learn how to add Brand Briefs to a Brand.Attach a Brand Brief to a BrandClick the New Tab icon and select the Brands Product Module, under the Uni

brief templates

marketing

brand briefs

Knowledge Base Article

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Types of Brief Templates

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

DAM - SES

social

Asset Audit Trail

Social - SES

+2

Knowledge Base Article

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Advanced Capabilities

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Surveys

Surveys can be used to gather feedback, opinions, and preferences from customers on a wide range of topics, including products, services, and customer experiences.Sprinklr's survey feature includes a range of customization options, including the ability to create custom survey questions and res

Service

Knowledge Base Article

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Case Third Pane

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Queue Monitoring Overview

What is Queue Monitoring Feature?With Queue Monitoring feature, supervisors get's a bird's eye view of all their queues in real-time. At the same time, supervisors can drill down on the individual queues to monitor and analyze key metrics like SLA, Customers Waiting, Average Wait Time, Aba

Service

Knowledge Base Article

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Queue Monitoring Overview

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Creating a Live Chat Application

You can create a Live Chat application in the Sprinklr Platform. The Live Chat application offers an extensive range of supported languages, including Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Polish, Portuguese, Rom

Service

Knowledge Base Article

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Create Live Chat Application