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Contact Driver Feedback Analysis

The Contact Driver Feedback Analysis report tracks user feedback on contact drivers, providing valuable insights to refine the model. It highlights discrepancies between AI-generated contact drivers and expected outcomes, aiming to improve AI accuracy and overall performance.The Contact Driver Feedb

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Apply Ads Web Analytics to Existing Posts in Auto Boost Rules

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Track Site Usage with Google Analytics

Site usage tracking refers to the process of collecting and analyzing data about how users interact with the website. It involves capturing and measuring various metrics and user actions to understand how they navigate through the site. ImportanceUser Behaviour Analysis: Site usage tracking allows a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

Knowledge Base Article

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

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Detailed Report Glossary

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

Service

Knowledge Base Article

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Data Extract

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Integrating Responses Through APIs

You can leverage the Standard CRUD APIs for survey responses to programmatically create, retrieve, update, or delete response data within the Sprinklr system. This capability facilitates seamless integration with external systems and supports automated workflows.Business Use CasesFacilitates the aut

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Integrating Responses Through APIs

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Call Controls Features and Functionalities

This article outlines Call Controls additional features and functionalities.Anonymous Profile HandlingWhen an inbound call arrives without a visible caller ID, Sprinklr creates an anonymous profile.Previously, all anonymous calls were associated with a single shared anonymous profile, which could le

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Call Controls Features and Functionalities

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Privacy Guides

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Digital Agent Performance Extract

This extract provides assignment-level visibility into agent activities on cases. Each record represents a single case-to-agent assignment and captures the actions performed by the agent during that specific assignment window.This extract enables granular tracking of case handling at the assignment

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. When you create a new widget in a reporting dashboard using the Survey Reports data source, the Survey Summary

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Setting up Customer Authentication

You can configure Customer Authentication on the Sprinklr platform by following 3 steps:Creating a custom field to indicate if the profile is authenticatedCreating a tag (badge) that is tied to the state of the new custom fieldCreating a canned response to send to customers to start the authenticati

Service

Knowledge Base Article

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Customer Authentication

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Import External Content to Sprinklr Knowledge Base (HTML Import)

This is a step-by-step guide on how to bulk import your existing content into the Sprinklr Knowledge Base. To learn more about the automatic import process, click here.To Import ArticlesIf you want to import a set of articles into the Sprinklr knowledge base, create a CSV file.1. Click the New Tab i

Knowledge Base

Service

Knowledge Base Article

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Import and Export

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

marketing

Knowledge Base Article

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Governance

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Inbound Case Report

Overview:This report provides metrics and dimensions which govern information about the case-level data from the time the case was opened/created in the system till the time the status of the case is closed. 'Case Number / Case ID' is Unique identifier of this report.Data Aggregation and F

Service

Knowledge Base Article

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Report Glossary