Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.7K)

SH
Restricting agents to use NDNC disabled dialer on Leads

Business problemUsually, the NDNC data (National Do Not Call registry) is stored at the Telco’s end, and the client and Sprinklr don’t have a view of this data. These numbers are not consented to call and are usually identified via DID numbers that have been purchased from Telco.Clients usually have

Service

Knowledge Base Article

 • 

Other Campaign Use Cases

SH
Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

 • 

Setting up Outbound Contact Centre

SH
Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

Service

Knowledge Base Article

 • 

Queue monitoring

SH
Telephony Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call has different call outcomes. Based on the call outcomes, the admin tries to reach out to the customers again.Retry Strategy in SprinklrSprinklr offers an automated, configurable, and scalable Retry Strategy solution. Easil

Service

Retry Strategy

Voice

Knowledge Base Article

 • 

Retry Strategy

RS
Voicemail Drop in Outbound Campaigns

In high-volume outbound calling, a significant number of calls go unanswered or are directed to voicemail. Earlier, agents either had to wait through voicemail prompts to leave a message or skip the process entirely. Then came Answering Machine Detection (AMD), where the system would either not offe

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Answering Machine Detection

RS
Reset Campaign Attempts on Segment Re-Entry

The Reset campaign attempts on segment re-entry checkbox introduces segment-level control over how campaign dialing behaves when leads exit and later re-enter a segment.By default, once a lead has been dialed in a campaign, it is treated as already dialed, and if it re-enters the segment, campaign a

Knowledge Base Article

 • 

Segment-Level Control for Campaign Re-Attempts

SH
Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Knowledge Base Article

 • 

Introduction to Outbound Voice Campaign

RS
Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Anonymous Survey Distribution

RS
Dialer Permissions

Currently, the Dialer Status is managed through edit permissions, giving any user with edit access the ability to pause or shut down the dialer. Since dialers are directly responsible for managing outbound calling operations, this lack of restriction can cause unintended disruptions, operational dow

Service

Knowledge Base Article

 • 

Dialers

SH
Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Service

Knowledge Base Article

 • 

Campaign Monitoring

SH
How Agent can schedule a Callback

When an agent dials a customer and the customer requests a callback at another time. The flow chart below illustrates the journey for this scenario.​​The detailed journey can be explained as follows:​1. Customer 360 populates for an agent.  ​2. Customer requests a Callback for another date/time.  ​3

Service

Knowledge Base Article

 • 

Callback Use Cases

SH
Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

PM_POPULAR_2

marketing

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

 • 

Columns in Tasks

RS
View Rule Execution Path from Case Activity

Sprinklr provides complete visibility into how a rule executed directly from the Case Activity panel. When automation rules execute on a case, users can view the rule execution entry in Case Activity. With the Rule Execution Path feature, users can now open the exact rule flow that executed, includi

New Article

26.4.1

Sprinklr Platform

Knowledge Base Article

 • 

Rule Engine

SH
How to Create a Scheduled Export in Ads Reporting

​Export Options in Ads Reporting​One time Exports To Schedule an ExportAutomated Email ExportsField DescriptionsSchedule exports in settingsAds Reporting Export offers a way to download the information from your Paid Reporting dashboards or widgets in a variety of formats. You may download the repor

marketing

Knowledge Base Article

 • 

Create & Manage

RS
Short Text Field

A Short Text Field question allows respondents to enter structured text-based information in a predefined format. Use this question type to collect details such as names, email addresses, phone numbers, postal codes, dates, and numeric values while applying validation rules to ensure data accuracy.S

Knowledge Base Article

 • 

Survey Questions

SH
Create an Editorial Calendar Board

Editorial Calendar Boards help you save frequently used Marketing Calendar views. You can save your selected view, time period, filters, and Group By settings in a board and reuse them without reapplying the configuration each time. A Marketing Calendar board configuration stores your selected view,

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

 • 

Calendar Boards

RS
Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

+5

Knowledge Base Article

 • 

Deploying Inbound Change Set

SH
Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Service

Knowledge Base Article

 • 

Unlock Insights from Inbound Reports

SH
How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

 • 

Configuration & Setup

RS
Digital Transfer Report

You can now analyze digital case transfers in greater detail with the new Digital Transfer Report available within Omnichannel Reporting. This report provides visibility into how cases are transferred across digital channels, including who initiated the transfer, where the case was routed, whether t

Knowledge Base Article

 • 

Queue Report