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Guided Workflow - Secure Screen Node

OverviewThe Secure Screen Node is a specialized feature in guided workflows designed to enhance data security. It allows sensitive information, such as credit card numbers and personal identification details, to be transmitted directly to a PCI-compliant server, bypassing the Sprinklr platform entir

Knowledge Base Article

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Guided Workflow Canvas

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Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.​Note: You can only reply to the commen

Knowledge Base Article

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Reply to Messages

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Enhanced Audio Controls for Agents

The Global Audio Settings feature in Sprinklr provides agents with the ability to control and customize their audio input and output devices during calls. This feature enhances flexibility, allowing agents to manage how they hear and speak to customers, ensuring that they never miss important calls

Knowledge Base Article

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Call controls

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

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Knowledge Base Article

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Basic Functionalities

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

Knowledge Base Article

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Reporting

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Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

About Editorial Calendar

Actions in Editorial Calendar

Editorial Calendar Basics

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Calendar Actions

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

Clone

Knowledge Base Article

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Production Dashboard Actions

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Agents can view their peers' schedules, making it easier to initiate shift trades. Administrators and Workforce Managers can access th

Sprinklr Service

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Updated Article

Knowledge Base Article

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Scheduling

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Table Widget

The Table widget is a visualization widget that displays data in tabular form, with rows and columns. In a dashboard context, a table widget is often used to display key metrics and data points in a visually organized and easily digestible format.The widget also provides the functionality to sort da

Knowledge Base Article

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Types of Widgets

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Offline Conversions - LinkedIn

The LinkedIn Conversions API enables a direct connection from Sprinklr to LinkedIn, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their LinkedIn ads on offline sales and conversions.​Kindly refer to this Do

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Offline Conversions

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

Knowledge Base Article

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Tasks

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Entity Specific Settings for Voice Cases

Options unique to Voice Cases are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Sprinklr Voice from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that y

Knowledge Base Article

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Entity Specific Settings for Voice Cases

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Vkontakte Capabilities and Limitations

You must contact your Account Manager to add your VK Account to Sprinklr. This is because personal VK profiles are not supported in Sprinklr, but personal VK profiles must be identified by Sprinklr as members of the VK Community to be added.NoteAPI Limitation - The functionality is not available for

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Vkontakte

Knowledge Base Article

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VK

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

Knowledge Base Article

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Getting Started

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Add/Remove Collaborators to Project

In Project Management, you can share a project with your team for collaboration, transparency, feedback/review or as a shared resource.  ​Note: Only the owner of the project or any user with admin permissions can add/remove collaborators to a project.Where can you add collaborators in a project

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Knowledge Base Article

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Sharing and Access

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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​ Steps​Click the New Tab i

Knowledge Base Article

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Engage with your fans

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Troubleshooting Journey Facilitator errors

Here’s how you can deal with errors.Step 1: Go through the relevant Articles to understand if any of these can help you understand the root cause for your error. Step 2: Make sure you have the right permissions for your user role regarding the feature you are trying to use.Step 3: If you’re not able

Journey Facilitator

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

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Use-case Dashboard

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Knowledge Base Article

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Listening Dashboards

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Pacing Control Strategy Group Video Overview

Learn about how to easily monitor campaign pacing and control budgets without the need to manually track spend using Strategy Group Pacing Control.

Knowledge Base Article

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Overview