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Use or Edit Data Presets in Display

In Presentations (Display), data presets are quick saved filter configurations that you can access at any time. If you need to apply the same filters to multiple widgets in your slides (scenes) you can easily leverage the data presets to efficiently streamline and set up your work, without having to

Knowledge Base Article

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Display and Presentation

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Reporting for Tumblr

Sprinklr reporting will include data from your added Tumblr accounts in Inbound Volume and Outbound Engagement. There are a number of Tumblr-specific metrics that you can use to create custom Reporting widgets and dashboards:TermDescriptionTumblr Blog FollowersThe number of users currently following

Reporting for Tumblr

Knowledge Base Article

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Tumblr

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Introduction to Auto import Rules

This topic aims to take you through Auto Import Rules, a Rule Type in Sprinklr. Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditions are met, then the corresponding action take

auto import

module:rule-engine

Rule Engine

Knowledge Base Article

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Auto import rules

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Case creation API

Using this API, you can create a case within Sprinklr.API Endpointhttps://api2.sprinklr.com/{{env}}/api/v2/case​HeadersAPI headers include the mandatory information you send along with the request URL and body. This information helps provide insights into request context and authorization credential

Knowledge Base Article

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Case Creation API

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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content

Knowledge Base Article

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Content Curation

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a set of statements or items to evaluate using a consistent set of response options. They are structured in a grid format, with rows representing the statements and columns representing the response choices.Note: There are

Knowledge Base Article

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Question Types

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Agent Assist Capabilities

Agent Assist includes a range of capabilities designed to enhance the efficiency and effectiveness of customer service representatives, leading to real-time case resolution. Some of these capabilities include:AI-Based Agent Assist: This feature leverages AI technology to provide intelligent recommen

Knowledge Base Article

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Basics of Agent Assist

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

Auto-schedule copies of Brand Post

Auto schedule copies of Brand Post

Knowledge Base Article

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Campaigns (Distributed Admin)

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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

Troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Knowledge Base Article

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AI-Powered Use Cases

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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

Knowledge Base Article

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Synonyms and Misspellings

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Installing on web

Some Basic TerminologyLive chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably ne

Knowledge Base Article

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Website Installation

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Mapping Configuration Screen for Email

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

Knowledge Base Article

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Mapping Configuration Screen for Email

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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

Knowledge Base Article

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Reply to Messages

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How to use auto response on Reddit messages

In Reddit, if you are a moderator, you have the ability to enable auto response to Reddit messages through modmail. You can also determine from which users under a moderator can send auto responses.Internal Note:To enable auto response to Reddit messages through modmail, enable the Dynamic Property:

Knowledge Base Article

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Engage, publish and report on Reddit

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

article:howto

macro actions

stage:final

+1

Knowledge Base Article

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Macros KB

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Live Chat Messenger Events & Logger

The Live Chat Logger in the Live Chat SDK provides a structured mechanism for capturing and managing real-time SDK events and system logs. It enables developers to monitor chat interactions, track user actions, and diagnose issues efficiently by logging critical events and system statuses. Add Event

Knowledge Base Article

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Live Chat Logger

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Use Custom Field Check in Journey Facilitator

In this article, you will learn about the usage of Custom Fields in a Journey.Taking Decisions based on Custom Field valuesWhile creating the flow of the Journey in the Journey Builder canvas, you can use the Custom Field Check node under the Conditions section.This will take you to the window where

Custom Fields

Journey Facilitator

Knowledge Base Article

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Custom Field Check in Journeys

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Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

Knowledge Base Article

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Setting up Agents for Routing