Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.2K)

RS
Curate and Tag Additional Content (Earned Content)

OverviewTo curate additional content for your Gallery, you have the option to create more dashboards and columns based on listening topics, as well as the additional tagging of content.

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

 • 

Gallery

RS
Curate and Tag Additional Content (Owned Content)

To curate additional content for your Gallery, you have the option to create more dashboards and columns, as well as the additional tagging of content.

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

 • 

Gallery

RS
Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

Service

Knowledge Base Article

 • 

Configure Case Analytics View

RS
Add an Ozonetel Voice account

Use the Ozonetel Voice integration to route inbound and outbound calls through Sprinklr Service. Adding an Ozonetel Voice account allows Sprinklr to receive call traffic from your Ozonetel telephony provider and enables features such as IVR flows, voice bots, and agent call handling.Enablement Note:

Account

Service

Ozonetel

Voice

Knowledge Base Article

 • 

Ozonetel

SH
Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

 • 

Ozonetel

SH
Run a Guided Workflow from Agent Persona

Agent persona allows agents to manage their work from a single view. Agents can perform and track their daily activities. Here is a potential scenario where this can be used - A customer visits a brand store with a query or complaint, in this case, the store agent can directly log in to Sprinklr and

Service

Knowledge Base Article

 • 

Initiating a Guided Workflow

SH
Logout Rules

Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes

Service

Knowledge Base Article

 • 

Types of Rules

SH
Create a Dynamic Widget using Guided Workflow in Care Console

Business problemEver wondered if there was an easy way to create a dynamic widget to show information in Care Console? We thought of it and decided to create the Guided Workflow runner.BenefitsEasy to create custom widgets in Care Console.Easily configurable so that any type and amount of informatio

Service

Knowledge Base Article

 • 

Initiating a Guided Workflow

SH
Guided workflows through nudges

Nudges leverage AI to predict customer intent in real-time and deliver the next best action in Care Console to assist agents proactively. Nudges can also be triggered based on a keyword, CSAT, etc. They are actionable and have button actions such as to open a guided workflow or a knowledge base arti

Service

Knowledge Base Article

 • 

Initiating a Guided Workflow

RS
How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, and so on. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allo

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Configuring Insights Hub

RS
Customize Queues Dashboard Using Record Manager

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states. You can configure and manage the Queues Monitoring dashboard through the Record Managers screen wit

Knowledge Base Article

 • 

Queue Monitoring

SH
Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.5.2 (July)

RS
Add User(s) in Sprinklr (New Entitlement-Based Access)

Overview This article applies to Sprinklr customers using the New Entitlement-Based Access Model. ​This article walks Sprinklr Customer Admins through adding a new user using the updated user experience provided by Sprinklr's New Entitlement-Based Access Model. The flow is designed to make user acce

Knowledge Base Article

 • 

Add User(s) in Sprinklr (New Entitlement-Based Access)

SH
Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

 • 

Dashboards

RS
Email Timeline Timestamps for Email Delay Investigation

Investigating Email delays requires a clear understanding of how an email travels from the sender to the Sprinklr Care Console and which timestamps record each stage of this journey. Email Timeline Timestamps help you identify exactly where a delay occurred, whether outside the platform or within th

Sprinklr Service

New Article

26.7

Knowledge Base Article

 • 

Review Before Contacting Support

RS
Enablement of Kill Switch

OverviewManage the risk of PR crises with the ability to automatically stop publishing across various social channels by enabling the kill switch rule. Kill Switch BehaviourWhen the Kill Switch is enabled:No new posts can be shared on the platform.Scheduled posts for already active parent posts will

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Enablements

SH
Add an Account Group

An Account Group, i.e., a group of multiple accounts, can be created by individually selecting accounts to add (static), or based on a property or properties (dynamic). Grouping accounts within a group allows you to perform actions simultaneously on all the account types, given that the user has bee

social

Knowledge Base Article

 • 

Manage Account groups

SH
Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​Note: The Retweet and Repl

social

Sprinklr Social

Channels - SES

Social - SES

+2

Knowledge Base Article

 • 

Engage with your fans

RS
Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

 • 

Automated Transactions

SH
How to build a widget in Media Monitoring & Analytics?

Learn how to create MM&A dashboard widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Media Monitoring & Analytics (MM&A) dashboard widgets are customizable widgets that you can add to an MM&A dashboard to visualize data. They allow you to engage with re

Insights

Knowledge Base Article

 • 

Dashboard setup