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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup

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Set Audience Targeting via Rules

You can set audience targeting via rules. In outbound rules, autofill rules, and post-publishing rules, you can select the saved audiences as the target audience. This capability is available in Space as well as in the Distributed environment. Sprinklr also provides the ability to take actions based

social

Set Audience Targeting in Rule Engine

Set Audience Targeting via Rules

Knowledge Base Article

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Introduction to Rule engine

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Overview of Social Channel Capabilities in Advocacy

In this article, we will cover the type of media available for sharing on different social channels that are present in Advocacy.Advocacy Site SharingThe following capabilities are supported for Advocates to be able to connect their social media accounts and share with their followers.FunctionalityA

26.10

Advocacy - SES

social

advocacy capabilities

+6

Knowledge Base Article

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Content Sharing

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Boost Reddit Organic Posts

Boost your Reddit organic posts directly from Sprinklr to extend their reach and drive greater engagement. By promoting high-performing organic content through your connected ad account, you can turn existing posts into sponsored content and deliver them to a broader, more targeted audience using a

Knowledge Base Article

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Ads Publishing

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Importing Stats Files Automatically Using S3

SUMMARYThis article covers how to automatically import files in stats import using amazon S3 after a template has been created.Automatically import external data using Amazon S3In the stat import template, slide the Toggle icon alongside select setup Amazon S3Note:Sprinklr will automatically import

marketing

Knowledge Base Article

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Setting Up Stats Import

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Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

marketing

Insights

Activate User

social

+2

Knowledge Base Article

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Activate a Deactivated User Via Email

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Create reporting widgets to analyze WhatsApp pricing

Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages delivered in a 24 hour session.How It WorksConversations are categorized with one of the following categories:Marketing — Marketing conversations include promotions or offers, informational upda

Service

Journey Reporting

Knowledge Base Article

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Channel Specific Reporting

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

social

Social - SES

Knowledge Base Article

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Advanced Capabilities

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How to Configure a rule to prevent agents from making large changes in Canned Responses before replying?

How you can configure a rule to restrict agents from making large edits in the canned responses if the edits do not meet the accepted criteria.Sprinklr gives you the ability to stop an outbound message if changes made in the message fail the accepted criteria. This criterion can be configured based

Service

Knowledge Base Article

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Troubleshooting and FAQs

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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Create an Address Template for WhatsApp Business

Businesses based in Singapore, catering to Singapore customers, and those based in India, serving Indian customers, can leverage the address message templates on WhatsApp. The template contains a call-to-action (CTA) button that prompts the users to interact with the message, providing a convenient

Service

Knowledge Base Article

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Address Templates

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Guided Workflow Screen Components - reCAPTCHA

OverviewGoogle reCAPTCHA can be added as an input component to ensure that the user completing the form or using the website is a human, not an automated bot. This security measure is essential for preventing spam and protecting websites from malicious activity. When integrated, reCAPTCHA presents c

Service

Knowledge Base Article

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Guided Workflow Canvas

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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Configure Copilot Processing Node in Dialogue Tree

Use the Copilot Processing node to send instructions and contextual data to a large language model (LLM) during a Dialogue Tree task. The node stores the generated response in an output variable and can optionally publish the response by using a supported card template.You can configure the prompts,

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Sprinklr Service

New Article

Knowledge Base Article

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Dialogue Tree as a Task

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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Initiate Workflow Automatically on your Sub-Campaigns

Create an initiate workflow rule to trigger workflows on all Sub-Campaigns. This way you can automate the process of initiating workflows in bulk on Sub-Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the Sub-Campaig

marketing

Workflow Engine

Sub-Campaigns

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

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Ozonetel

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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Offline Conversions - Facebook

The Facebook Conversions API enables a direct connection from Sprinklr to Facebook, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Facebook ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions