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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Service

Knowledge Base Article

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Smart Comprehend

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Guided Workflow Manager - UI Capabilities

This article explains the quick and toolbar actions available for managing guided workflows. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Guided Workflow Quick ActionsThe following image highlights the quick actions that you ar

26.1

Sprinklr Service

New Article

20.10

+2

Knowledge Base Article

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Guided Workflow Manager

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AppsFlyer Ads Reporting Metrics & Dimensions

Once your AppsFlyer is integrated, you'll be able to view analytics data in Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.Supported Dimensions and Metrics for ReportingAvailable DimensionsDimensionsDescriptionAppsFlyer Ad IDThe Ad ID as

marketing

Knowledge Base Article

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Reporting & Analytics

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Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note: Article recommendations apply only to newl

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Smart Comprehend

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Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.Whe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Interaction Summary Report Group

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Attendance Report

You can track attendance with enhanced scheduling insights using the Attendance Report. The Attendance Report V2 belongs to the Workforce Management Report Group under the Service Analytics Data Source. These metrics and dimensions are also available under the WFM Reporting Data Source.The Attendanc

26.1

26.10

Sprinklr Service

Service

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Knowledge Base Article

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Other WFM Reports

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Know about Agent Persona Home Page

Agent persona is a customized view for agents which helps in handling their interactions easily. It also helps the agent to track their performance with the customized dashboards.. ​The home page is the landing screen that is visible to the agent after they log in and consists of widgets that give a

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Functionalities of Agent Console

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Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

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Live Chat Additional Report Group

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Processing clock on messages

The Processing Clock helps you measure the amount of time spent on a message. When the Third Pane of the message is closed without using a macro with Stop Processing Clock action, the processing clock will pause and will resume if another user opens the message. This capability c

Engagement

Engagement - SES

Processing Clock

social

+3

Knowledge Base Article

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Other engagement capabilities

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Guided Workflow Screen Components - Sprinklr AI+ Field

Overview It’s a summarization feature that provides a summary of the case on which the particular guided workflow is running. Before starting a guided workflow, as an agent, you can add the AI+ summary component to get contextual information about a case. Once the component is added, the preconfigur

Service

Knowledge Base Article

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Guided Workflow Canvas

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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

experience:space

Insights

article:howto

social

+8

Knowledge Base Article

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Haptik

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Guided Workflow Screen Components - Text Area

OverviewA text area is a user interface element used for inputting large amounts of text. Unlike a single-line text input field, a text area supports multi-line input, making it ideal for longer entries like comments, messages, or descriptions. Key CharacteristicsMulti-line Input: A text area a

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Automated Suggestions on Contact Driver Models

You can efficiently maintain Contact Drivers by automatically identifying gaps in existing configurations and receiving suggested actions to build and enhance them.Before You BeginCreate an Insight Group: Start by creating an insight group for the selected contact driver model to receive automated s

Service

Knowledge Base Article

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Maintaining Contact Driver Models

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Answering Machine Detection Policy (AMD Policy)

The Answering Machine Detection Policy allows admins and supervisors to fine-tune how the system identifies whether an answered call is picked up by a human or a voicemail. It aims to give non-engineering teams the ability to easily fine-tune and optimize the Answering Machine Detection (AMD) model

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Answering Machine Detection

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Reporting Filters

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

Service

Knowledge Base Article

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Configure Reporting

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Reporting on Contact Drivers

You can create reports on Contact Drivers by using standard metrics and dimensions. Furthermore, you can integrate custom metrics available within the Social Analytics data source to enrich the comprehensiveness and precision of your Contact Drivers reports.Dimensions for Contact Drivers Analysis Re

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Reporting

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Local Timeout Settings

Handle User Reply Timeout‘User reply timeouts’ happen when a user does not respond to a bot reply for a specified duration. Using Conversational AI, you can handle the scenarios by reminding them that you are expecting a reply, or take some specific actions.You can handle this in a two-step process.

Service

Knowledge Base Article

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Timeout Settings

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Gallery Applications and Required Modules

OverviewSprinklr Gallery is a product that serves a diverse set of applications. Everything from brand posts embedded on their home-page, to posts with click through links to product pages, to filtered galleries that only show posts that contain specific products.The most common applications of a Sp

experience:space

Display - SES

release:N-A

gallery applications

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Knowledge Base Article

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Gallery

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How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Insights

Import FPDI File

Build FPDI File

Knowledge Base Article

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First Party Data Ingestion