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Ads Pixel Permissions & Governance

When it comes to managing pixels on a platform, it's important to have a clear understanding of the process involved. Pixel governance refers to the management and configuration of pixels that track user actions and conversions. This process is essential for users who want to optimize their ad

Knowledge Base Article

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Getting Started

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Link Preview widget

The Link Preview widget is a data visualization tool used to display links in card format. It allows users to quickly view key information about a link without having to click on it, making it a useful tool to directly see which websites contribute more to the total dataset.The card typically displa

Link Preview Widget

Knowledge Base Article

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Types of Widgets

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Knowledge Base Article

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Customize your Community

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Change Management in Rule Engine

To minimize the risk of errors or disruptions, it is essential to carefully manage any modifications or additions/deletions made to existing rules in a system through change management. This capability involves identifying the potential impact of the change in one rule on other rules that have simil

Rule Engine

Knowledge Base Article

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Rule Engine

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Minimize Inconsistency in LinkedIn Demographics Data

To protect LinkedIn member privacy, demographic metrics were approximated. As the metrics were approximated, the data was not consistent with native while broken down by demographic dimensions such as Company, Job Title, etc. when comparing:Similar time ranges, for example, reporting on results over

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

Task

Status Update

Task Management

Macros

Knowledge Base Article

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Advanced Task

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Deploying Quality Management Persona

To deploy Quality Management in any partner, a support ticket is raised at tickets@sprinklr.com. The partner needs to soecify separately if there is a need to enable Automated QM and Coaching functionalities.Once the persona is deployed, the standard setup from QM can be imported for both Manual and

Knowledge Base Article

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Getting Started with Quality Management

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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Knowledge Base Article

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Glossary

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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FAQs on Predicted CSAT Rating

PleaseHow do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.​How do I access CSAT?​CSAT is stored at the case level only

Knowledge Base Article

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CSAT Prediction

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Add and Manage Vkontakte Page Account

VK User Roles There are four roles in a VK Community:AdministratorCommunity EditorModeratorMemberOnly Administrators and Community Editors may publish Community Posts. Because of this, Sprinklr will only add VK profiles for Administrators and Community Editors to authorize publishing, either through

experience:space

cloud:core

article:howto

channel:vk

+5

Knowledge Base Article

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VK

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Using Appointment Nodes in Dialogue Tree

Now that you have set up slots for agent availability and linked them to an Appointment booking template, you need a way to publish it to the end user and actually set up the appointment based on the selected date and time.​Following are the appointment booking-related nodes and steps used in Dialog

Knowledge Base Article

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Configuration Steps

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TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Auto-Initiate Video Calls

In your Conversational AI bot, you have the option to incorporate a deflect node. This deflect node serves to redirect users from one social channel to Sprinklr Live Chat, where a video call is automatically initiated.​For example, if a user initiates a conversation on a social media platform but re

Knowledge Base Article

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Additional Features

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

SMS

Email Marketing

Journey Facilitator

Knowledge Base Article

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Add Audience Profiles

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What is the Ads Manager Pivot?

Data driven decision-making is the modern-day marketer’s key to success in today’s competitive digital environment. A siloed reporting suite with canned sets of data is no longer sufficient in an era where in-house teams are managing thousands of ads across marketing channels.Ads Manager Pivot table

Knowledge Base Article

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Getting Started

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

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User/Agent Journey

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Configuration Steps

In order to enable this feature, please reach out to support at tickets@sprinklr.comClick the New Tab icon . Under the Sprinklr Service tab, select Live Stream Care within Listen.On the Live Stream Events window, click Add Live Stream in the top right corner.On the Create Your Live Stream window, ad

Knowledge Base Article

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Stream Chat

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Configure Rules to Drive Assignment of Lithium Community Threads

Lithium builds community and social media management software that helps the world's best brands connect with customers on digital channels. For Lithium community, there is a ranking based on the gamification of activity. Sprinklr has exposed the roles and ranking in the rules engine to drive a

Knowledge Base Article

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Engage, publish and report on Lithium