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Setting Up Triggered WhatsApp Distribution (Standard & Conversational)

The trigger-based WhatsApp distribution feature enables the automatic delivery of ad-hoc or conversational surveys based on specific events. By configuring predefined triggers from external systems, businesses can automatically send WhatsApp surveys to customers. This approach allows for immediate o

Sprinklr Insights

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WhatsApp Distribution

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Task Creation and Edit Forms

Sprinklr uses unified Task Creation and Edit forms to standardize how you create tasks across Projects, Campaigns, Sub-Campaigns, Assets, Messages, Requests, and other entities. This consistent experience simplifies task management and provides a streamlined, cohesive workflow across the platform.In

Knowledge Base Article

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Task Creation

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

Insights

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Data related

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Agent Assist Capabilities

Agent Assist includes a range of capabilities designed to enhance the efficiency and effectiveness of customer service representatives, leading to real-time case resolution. Some of these capabilities include:AI-Powered Agent AssistThese features leverage AI technology to provide intelligent recomme

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Basics of Agent Assist

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Guided Workflow Canvas

OverviewThe guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionalities

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Getting Started with Customer-Facing Guided Workflows

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Create a Post

You can create a post on the Community Forum. The post can be categorized as Question, Problem, Idea, Praise, Announcements, Articles, etc. based on the options enabled.On the Community Homepage, click Post Question or the title that you have set.On the New Post window, select the conversation type

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Setting up Community

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How to map Sprinklr users to Reddit user profiles

You can provision certain Reddit user profiles to particular Sprinklr Users to post on Subreddit. In this article, you will learn about how to map Sprinklr users with authors for Subreddit accounts. Use CasesAdmin will be able to map Sprinklr users with an Author for Sub-reddit accounts.Within the C

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How to map Sprinklr users to Reddit user profiles

Mapping Sprinklr Users to Reddit User Profiles

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Getting started with Reddit

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Manage Threaded Tweets

X thread lets you add additional context, an update, or extend a point by connecting multiple Tweets together. This article will cover the steps and guidelines on how to preview X threads in engagement dashboards and editorial calendar. X Threads in Engagement DashboardsCreate an Outbound Column in

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Advanced capabilities

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

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Knowledge Base

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Single Shot Dynamic Workflow

Single Shot Dynamic Workflows are built to provide a one-time response before automatically ending the conversation. This approach keeps interactions brief and to the point, making it well-suited for scenarios where a single, dynamic output fully meets the user's needs.Note: This feature has been d

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Dynamic Workflow

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

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Home Screen

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Configure Labels in Community

Label Management allows you to customize the text labels displayed across your Community to align with your organization’s terminology, branding, and communication style. You can replace default Community labels with preferred wording to create a more consistent and familiar experience for users. Yo

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Label Management

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Data Sources in the Data Engine

Ensuring compatibility between different data sources in a data pipeline is an important aspect of building a robust and reliable data pipeline. Sprinklr provides users to collaborate across various sources of data: Sources within Sprinklr, External sources and Uploads via Files.Types of Data Source

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Reporting - SES

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Knowledge Base Article

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Data Flow

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Watcher View

The Watcher View allows users to monitor game progress and player performance across all assigned games.Note: The Watcher View is strictly read-only. Watchers can view games, open dashboards, access drilldowns, and analyse player-level performance but cannot modify game configuration, players, targe

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Configuration

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Advocacy Analytics

Using Advocacy Analytics dashboards, you can see actionable insights into content performance, advocate activity, and more that can then be shared with your team. To navigate to the advocacy homepage:Click the New Tab icon. Under Sprinklr Marketing, switch to the Marketing section.Then click Advocac

marketing

Reporting

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Standard Marketing Reporting Dashboards

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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

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Social - SES

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Integrations Enablement (Advocacy)

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Actions with pre publishing rules

In this article we will cover the various actions in Pre-publishing rules.Pre Publishing Rule ActionsConditionsDescriptions Change properties of Post Set the action based on the following Post attributes:  TagPartner custom propertyClient custom propertyC

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Pre publishing rules

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Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

Insights

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Snapchat

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Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

marketing

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Create Macro

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Macros

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

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Introduction to Ticketing Workflow