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Label Customization

The Community Builder allows customization of labels displayed within the community page. Customization of labels refers to the process of modifying any static text, such as "Like", "Comment", "Sign In", "Post", "Reply", or Languages, etc. shown on t

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Knowledge Base Article

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Customize your Community

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Simplified Widget Builder

The simplified widget builder offers advanced features for creating and managing widgets and dashboards in Sprinklr Social Reporting. It organizes metrics and dimensions into clearly defined categories, addressing specific use cases. The builder also includes an enhanced search that simplifies findi

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Widget Configuration in Reporting

Reporting in Sprinklr centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget library make report creation easy and quick. Creating re

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Configure Reporting

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Set Up Live Chat Messenger

To set up Sprinklr Messenger, you need to link the Sprinklr Messenger in your project and add the necessary permissions. Setup for AndroidTo setup Sprinklr Messenger, follow these steps: Link Sprinklr Messenger in Your ProjectYou can link Sprinklr Messenger in your project with autolinking or withou

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Set Up Live Chat Messenger

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FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

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Sprinklr AI+

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

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Benchmarking FAQs

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How to Apply Google Analytics and Google Campaign Manager (DCM) Tracking Together on Ads

Some of the Advertisers prefer to track the Website data through different sources based on their custom needs. Sprinklr provides the flexibility of both automaticlaly applying the tracking URLs in an automated way and then using these Website URLs with utm parameters to further create Google Campai

marketing

Knowledge Base Article

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Advanced Use Cases

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Unified Performance Analytics

Brands often invest heavily in content creation, paid media, and organic social strategies. However, without a unified performance framework, they lack a holistic view of how these efforts contribute to brand growth and conversions. This article will help you:Understand the key challenges brands fac

marketing

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Unified Performance Analytics

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Enhanced Modern View for Distributed Asset Window

With the v.19.8 release, Sprinklr Distributed comes with a completely revamped UI that provides a fresh look to the platform. In this article, we are going to share with you the details of the changes you will view in the Asset(DAM) window within Distributed. To be able to use the enhanced Distribut

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Best Practices for the Adobe Ads Integration

What are Report Suites in SiteCatalyst configuration?A SiteCatalyst Report Suite generally represents a web property or a grouping of web properties. For example, a Web Property is a website, but a grouping could be multiple Apps reporting into the same rolled-up Report Suite.Where can I add the Met

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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LinkedIn Ads Reporting Dashboards

Users can view LinkedIn data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Cre

marketing

Knowledge Base Article

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Reporting & Analytics

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Adding a Google Ads Ad Account

Enabling Google Ads Reporting in Sprinklr1. Click All Settings within Settings under Listen.2. Go to Accounts in Manage Workspace.3. Click Add Account in the top right corner and search for Google Ads.4. Sign-in with the google account which you want to add.​​​To additionally report on performance b

marketing

Knowledge Base Article

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Setting up Google Ads in Sprinklr

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

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FAQs

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Overview

In the digital age, communities thrive online, connecting individuals with shared interests, goals, or geographic locations. Sprinklr Communities is a powerful support tool that enables brands to enhance their communication with customers by providing a platform for building meaningful connections.

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What is Community ?

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Citrix Media Offloading for Voice Calls

IntroductionMost Sprinklr Service Voice (CCaaS) customers use Sprinklr directly on their own computers. However, some organizations—especially those with strict security or centralized IT requirements—run agents inside a virtual desktop environment (VDI) like Citrix. In these setups, agents log into

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Citrix Media Redirection for Voice Calls

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

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How to Setup Business Logic

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

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What is Community ?

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Deep Dive into the Queue Monitoring Screen

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states.All the queues shared with the supervisor are accessible from the left of the screen. Supervisors ca

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Deep Dive into the Queue Monitoring Screen

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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

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Standard Reporting on Agent Nudges

The Standard Reporting Dashboard eliminates the need to create custom reporting dashboards from scratch. It provides comprehensive insights into various aspects of Agent Nudges, including: Total number of Agent Nudges generated, interactions with buttons like Guided Workflows, Theme-wise breakd

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Knowledge Base Article

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Reporting