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Response Table

The Response Table is a specialized table widget designed for survey analysis in CFM. It displays individual survey responses in tabular form with fixed response-level identifiers, making it easier to inspect, sort, and export respondent-level data.Business Use CaseProvide a tabular view of survey r

Insights

Knowledge Base Article

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CFM Visualizations

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Log in to Account After Setting Up Two-Factor Authentication

After successfully setting up Two-factor Authentication for your user profile, you will always be prompted to log in using 2FA into your Sprinklr account. Follow the steps mentioned below to log in to your account after setting up 2FA.Login Steps using 2-Factor AuthenticationGo to https://app.sprink

social

Knowledge Base Article

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Advanced Capabilities

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Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

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Set up Twitter Cards

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Create a Tiered Approval (Service)

Approval processes and workflows help to automate simple, repeatable tasks so that you can focus on the work that matters most. Many organizations create specific approval processes to manage budgets and invoices, as well as creative and marketing initiatives. In this article, you’ll learn about how

marketing

Approval Basics

Insights

social

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Knowledge Base Article

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Tiered Approval

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What is a Portfolio?

A Portfolio is a collection of Projects that are grouped together for ease of tracking, management, reporting, and analysis. You can create a Portfolio to group together Projects based on strategic initiative, department, team or other criteria.  For example, you can create a Portfolio for a brand r

PM_PORTFOLIOS

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Platform Basics

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

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URL shortening

+8

Knowledge Base Article

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URL Shorteners

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18.2 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.2 release, where users will experience a change in platform appearance and behavior.Launchpad ChangesWe are delighted

18.2 Key Changes in User Experience

18.2 UX Changes

Insights

social

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Knowledge Base Article

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v18.2 Winter Release (February)

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

+12

Knowledge Base Article

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Privacy Guides

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Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

bulk uploads users to multiple clients

Insights

social

bulk upload users

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release_note

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Macros

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

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Connecting to Internal and External Database

The Guided Workflow feature of Sprinklr provides the ability to fetch and update records and databases from both internal and external databases. There are two types of entities: Standard Entity, which are common across all partners, and Custom Entity, which are customized to the client's requiremen

Service

Knowledge Base Article

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Creating a Guided Workflow

RS
Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests

RS
Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.The Real-Time Work

Service

Knowledge Base Article

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Detailed Report Glossary

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Request Approval for User Generated Content on Instagram without @Brand Mention

You can request approval for Instagram fan posts at individual Instagram accounts without the user @mentioning the brand. There are two ways to request post-approval for Instagram fan posts: Via Comment  Via Chrome Extension However, please note that the option for requesting a

experience:space

social

product:marketing

Request Approval for User Generated Content on Instagram without @Brand Mention

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Knowledge Base Article

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Advanced Use Cases

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Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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How to Use Debug Log in Conversations?

To learn about Debug Log, See What is Debug Log?Before You StartNote: To enable Debug Log in the Conversations, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.Steps to Use Debug

Service

Knowledge Base Article

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Testing Bot Workflows

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Updating Hierarchy Data

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Hierarchical Reporting

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Co-Browsing Report

The Co-Browsing Report shows real-time screen-sharing sessions, where agents guide customers through on-screen navigation. It provides insights into session frequency, duration, and the modes used, helping brands identify behavioral patterns, assess session outcomes, and evaluate the effectiveness o

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

social

Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

Knowledge Base Article

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Alerts in Benchmarking