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Generate an External Shareable Link to Share Dashboards Externally

Learn how to generate an external shareable link to your reporting dashboard so that you can share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get External Li

Share Dashboards Externally

Insights

External Shareable Link

Knowledge Base Article

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Sharing & Governance

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Handling Escalated Calls

An escalated call is a type of phone call that is transferred from one customer service representative to another who has more authority, expertise, or decision-making power to address a customer's issue. The purpose of escalating a call is to provide the customer with a higher level of support

Service

Knowledge Base Article

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Handling escalated calls

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About Snapchat Ads

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Getting Started

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

RS
Reasons for Accounts to be in Action Required state

The newly introduced state, Action Required, indicates that the account is partially affected, meaning that publishing on the account may be impacted but reporting would be working just fine. The account may be affected due to a variety reasons such as:missing permissions or roles on the channel, AP

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

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YouTube

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Why webform is important?

In today's digital age, customer service is more important than ever for businesses looking to build brand loyalty and attract new customers. One of the key tools for effective customer service is the webform. A webform is a digital form that allows customers to provide feedback, ask questions,

Service

Knowledge Base Article

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Webform

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Ads Custom Metrics Governance

Using the Governance capability, you can share your custom metrics to the different workspace(s) or user(s)/user group(s). In this article, you will be learning: Govern Custom Metrics Use Custom Metrics in Regular Dashboards Examples of Custom Metrics To Govern Custom Metrics

marketing

Ads Reporting Settings

Ads Reporting

Knowledge Base Article

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Manage Custom Metrics

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Multilingual Translations of Guided Workflows

You can effortlessly translate the guided workflow into multiple languages without the necessity of creating distinct versions for each language.This streamlined multilingual capability enhances agents' efficiency and effectiveness in serving a diverse customer base. Agents can seamlessly navig

Service

Knowledge Base Article

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Creating a Guided Workflow

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Salesforce OAuth Integration Setup: Permission Requirements Update

Beginning in September 2025, Salesforce will implement a security change that limits the use of uninstalled connected apps during OAuth authentication. Consequently, if a user attempts to authorize a connected app that is not installed in their Salesforce organization, they will need to possess the

Knowledge Base Article

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Setting Workflow Trigger Events

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Using Proficiency (Best Skill Matching) for Routing

In Skill Based Routing, Unified Routing offers the capabiltiy to define the proficiency (expertise) of an agent in a particular skill. By this, supervisors can ensure cases are asisgned to all types of agents having different levels of experience. For example, in an organization, customer queries th

Service

Knowledge Base Article

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Setting up Skill based routing

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Revolutionize Customer Engagement: Harnessing the Potential of Sprinklr Voice Infrastructure

In today's digital age, customer engagement plays a pivotal role in shaping a company's success. Sprinklr, a leading customer experience management platform, is at the forefront of transforming customer interactions with its powerful Voice Infrastructure. Sprinklr empowers businesses to de

service channels - voice

Service

Knowledge Base Article

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Sprinklr Voice Infrastructure Overview

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Strategize your PR outreach

Imagine your brand is struck with a PR crisis and as the PR professional in the company, you are now responsible to come up with a post-crisis plan. The first and foremost action plan is to control the narrative around your brand by communicating to the masses as soon as possible. You can write blog

Insights

Knowledge Base Article

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Strategize your PR outreach

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Create X Conversation Cards

Conversational Ads include a call-to-action button with customizable hashtags that encourage consumer engagement. When a call to action button is tapped, the tweet composer opens on X with a pre-populated brand message accompanied by the creative and hashtag buttons. The consumer can then personaliz

marketing

Knowledge Base Article

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Set up Twitter Cards

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

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Permissions Required for MM&A Modules

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Universal Search: Profile Option

Universal Search supports searching by Profile. Audience Profile can be searched by Profile Name, Channel, Global Profile List, Workspace Profile List, and Tags. There is no minimum number of characters required for Universal Search of Audience Profiles. This capability is partic

experience:space

article:howto

social

Service

+7

Knowledge Base Article

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Universal Search

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X - v2 API Migration Changes

X has announced the introduction of the X v2 APIs, encompassing endpoints for all major functionalities supported by the platform. The X v2 API is now X's primary API, and it is the focus of their product investment and innovation. Currently, X is working on replacing the v1 endpoints with thei

social

Knowledge Base Article

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Getting Started - X (formerly Twitter)

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Publish an asset

In this article, we have already covered how to add assets. Once assets are added to the asset manager, you can publish it on social channels by following steps listed in this article. Steps To Publish An AssetClick the New tab icon and select Assets under Sprinklr Social.Hover over the asset'

DAM - SES

publish an asset

social

Publish assets

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Knowledge Base Article

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Manage assets