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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

marketing

Event

Knowledge Base Article

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Configuration & Setup

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Create an existing model validation for Sentiment or Advanced Insights in AI Studio

This article will provide a step-by-step guide on how to validate Sprinklr's Sentiment or Advanced Insights Models. Check Introduction to Sentiment and Advanced AI Models in AI Studio for details about the model itself. If you want to create a new training project for the Text Classifier model,

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create an Existing Model Validation for Sentiment or Advanced Insights in AI Studio

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties.From the Global Profile Lists 

marketing

manage global profile lists

Insights

social

+2

Knowledge Base Article

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Profile List

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What are Benchmarking Themes?

In Benchmarking, you can fetch all the public information happening within the social channels of your and your competitor's social media pages. But when your concern is narrowed down to any subject matter, then analyzing the whole data and finding the relevant one is a tedious and time-consumi

Insights

Benchmarking Themes

Knowledge Base Article

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Entities

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Facebook Recommendations in Sprinklr

Customer reviews are one of the best ways to boost online presence and stand out from the competition. On Facebook, where likes and shares are harder to come by, Facebook recommendations can go a long way in helping your page reach new audiences and convert them into buying customers.If you’re wonde

experience:space

module:engagement

article:howto

release:N-A

+7

Knowledge Base Article

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Engage with fans on Facebook

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Contests Management Overview

The contest feature on a community is a powerful tool that allows businesses to engage their community members in interactive and exciting competitions. It provides a platform for brands to run various contests, encourage user participation, and foster a sense of community among their customers. Thi

Community Builder

Service

Community

Knowledge Base Article

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Contests

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics

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Handling Escalated Calls

An escalated call is a type of phone call that is transferred from one customer service representative to another who has more authority, expertise, or decision-making power to address a customer's issue. The purpose of escalating a call is to provide the customer with a higher level of support

Service

Knowledge Base Article

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Handling escalated calls

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About Snapchat Ads

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Getting Started

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Create X Conversation Cards

Conversational Ads include a call-to-action button with customizable hashtags that encourage consumer engagement. When a call to action button is tapped, the tweet composer opens on X with a pre-populated brand message accompanied by the creative and hashtag buttons. The consumer can then personaliz

marketing

Knowledge Base Article

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Set up Twitter Cards

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Bulk Update of IVR Prompts

This feature enables you to efficiently manage IVR prompts by allowing bulk export and import operations. You can export prompts from selected IVRs into a spreadsheet for easy verification and a comprehensive overview. The exported sheet can then be used to update multiple prompts for different lang

Service

Knowledge Base Article

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IVR Use Cases

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

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Permissions Required for MM&A Modules

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Drip Campaign (Customer Journey) in Distributed

With the help of drip campaigns, you can send a series of pre-scheduled and automated messages to a targeted audience over a specified time.​ With the drip campaign capability, a user can:Encourage recipients to take specific action​Provide relevant information and build trustRemind about upcoming e

social

Sprinklr Social

20.10

Social - SES

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Knowledge Base Article

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Service (Distributed Admin)

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Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

marketing

Knowledge Base Article

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DCO in Sprinklr Overview

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How to create a Sub Campaign?

Sub-Campaign is a child entity to a campaign and can be used as tags to further categorize a group of content for more granular reporting and tracking. With the introduction of sub-campaigns in Sprinklr, you can set custom fields, attach briefs and assets, experience collaboration, and trigger workf

campaign management

marketing

Sub-Campaign

Knowledge Base Article

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Configuration & Setup

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Ads Custom Metrics Governance

Using the Governance capability, you can share your custom metrics to the different workspace(s) or user(s)/user group(s). In this article, you will be learning: Govern Custom Metrics Use Custom Metrics in Regular Dashboards Examples of Custom Metrics To Govern Custom Metrics

marketing

Ads Reporting Settings

Ads Reporting

Knowledge Base Article

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Manage Custom Metrics

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs