Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Voice Transfer Report

This report utilizes Social Analytics as its data source and provides a detailed overview of call transfers, encompassing crucial data points such as agent information, transfer types, transfer times, and transfer statuses. When you examine these elements, you gain insights into call handling effici

Service

Updated Article

26.4

Knowledge Base Article

 • 

Voice Use Cases

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4.1 Patch (11th May '25 Onwards)

RS
Login Logout Extract

This documentation outlines the extract capturing agent login and logout timestamp data. The Login-Logout Extract provides session-level records reflecting when agents log in to and log out of the platform.Each row represents a unique login session and includes the corresponding login timestamp, log

Knowledge Base Article

 • 

Agent Data Extracts

SH
Task Overlay

Task overlay refers to task details screen. On task overlay you can perform all the actions associated with a task. To open the task overlay of a task in task sheet view, click on View Details icon which appears upon hovering over the task.   Let's discuss each of the task actions we can p

PM_POPULAR_2

26.1

marketing

PM_TASK_TIMELINE_VIEW_2

+6

Knowledge Base Article

 • 

Task Overlay

RS
User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

Service

Updated Article

Knowledge Base Article

 • 

Report Glossary

SH
Seamlessly Connect Your Conversational AI App to Channels

OverviewOnce your Conversational AI app is set up, the next step is testing it to evaluate user experience and flow accuracy. To connect your app with a channel, there are two methods. The first method scales using bot rules via the Rule Engine. In this article, we'll focus on the simpler seco

Service

Knowledge Base Article

 • 

Bot Rule Setup

SH
Project Management Inbox Overview

In Project Management, all your notifications can be found in your Inbox. The inbox notifications are actionable as the user can add/remove/update the task/project properties and collaborate on task/project saving them back and forth between the tasks/projects.  Where is "Inbox" located? I

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Inbox

SH
Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

+11

Knowledge Base Article

 • 

Privacy Guides

SH
Instagram Best Practices

In this article, we list out some of the best practices to follow while using Instagram as a channel for your brand’s social media presence using Sprinklr.Add Instagram Business/Creator AccountPlease make sure that the Instagram Account is a Business Account.Please make sure that the desired Instagr

social

Service

Knowledge Base Article

 • 

Getting started

RS
Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.The

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary

SH
FAQs about Auto Provisioning

Clear your doubts and avoid confusion with the answers of some FAQs about user auto provisioning in this article. If you want to understand what User Auto provisioning is, you can refer to this article for more details.FAQsWhat is an SSO attribute?An SSO attribute is a characteristic or trait of an

social

Knowledge Base Article

 • 

User Auto provisioning

SH
Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

 • 

Publish on YouTube

SH
Create alerts for a Product/Location Insights use case

To create Smart Alerts for a practical use caseCreating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.​To create Volumetric Alerts for a practical use caseLet us dive into a sample use case corresponding to t

Insights

Knowledge Base Article

 • 

Product/Location Insights Use Case

SH
Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

+3

Knowledge Base Article

 • 

Benchmarking Smart Alerts

RS
Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

Knowledge Base Article

 • 

Governance

SH
Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

 • 

Getting started

RS
Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

 • 

Knowledge Content

SH
Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

 • 

v18.11 Fall Release (November)

RS
Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Knowledge Base Article

 • 

Voice Data Extracts

SH
The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

+5

Knowledge Base Article

 • 

Platform Modules