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Ads Custom Metrics Governance

Using the Governance capability, you can share your custom metrics to the different workspace(s) or user(s)/user group(s). In this article, you will be learning: Govern Custom Metrics Use Custom Metrics in Regular Dashboards Examples of Custom Metrics To Govern Custom Metrics

marketing

Ads Reporting Settings

Ads Reporting

Knowledge Base Article

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Manage Custom Metrics

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Save Customised Views

In this article, you will learn how users can save new views in the same production dashboard after making changes to them to get easy and quick access to the customized view.How it worksOn the Production Dashboards window, click Default View from the Section Bar to create a new view for sharing.

marketing

Dashboard Views

Production Dashboard

Knowledge Base Article

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Views in Production Dashboards

RS
Map Sprinklr Users to Discord Bot

You can provision certain Discord Bot to particular Sprinklr users to post on Discord. In this article, you will learn how to map Sprinklr users with a bot for Discord server accounts. Use CasesAdmin will be able to map Sprinklr users with a Bot for Discord server accounts.Only the mapped Bots are s

social

Service

Knowledge Base Article

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Map Sprinklr Users to Discord Bot

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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

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What is Social Listening?

RS
Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

RS
Customer Facing Guided Workflow

OverviewGuided Workflows can be embedded in external systems (including brand websites, mobile apps, and knowledge bases) to empower customers to resolve queries or complete tasks on their own. These workflows enhance customer self-service by providing structured, step-by-step guidance tailored to e

Service

Knowledge Base Article

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Types of Guided Workflows

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Advocacy Reporting

Analytics on the engagement and activity from your Advocacy network can be tracked and reported on alongside social feedback. Using Sprinklr's best-in-class analytics platform, you'll see actionable insights into content performance, advocate activity, and more that can then be shared with

Advocacy - SES

Advocacy Reporting

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Deflection with authentication

​Brands can also integrate an authentication flow between social and live chat; which can happen primarily when: Brands want to verify customer’s identity before getting into a conversation with themBrands want to pull CRM data and get customer information before getting into a conversation with the

Service

Knowledge Base Article

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Additional Features

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Create Assets Tasks

In Asset Manager, you can create tasks to organize to-do items required on an asset to provide your team with clear, efficient workflows. With asset Tasks, you can outline, assign action items and track the progress toward completion from the asset task tab. In this article, we have listed out the s

DAM - SES

Create Assets Tasks

Assets Tasks

Add Asset Tasks

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Knowledge Base Article

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Advanced Capabilities

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LinkedIn Ads Campaign Structure & Roles

Campaign StructureThe campaign structure for LinkedIn Ads consists of three levels:Campaign Groups (Paid Initiative): This is the top-level of the LinkedIn Ads campaign structure, where you define your campaign objective, budget, and schedule. At this level, you choose the type of LinkedIn ad you wa

marketing

Knowledge Base Article

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Getting Started

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Understanding the Concept of Contact in Service Reporting

Interactions refer to any instance of communication or engagement between a customer and the system, whether through Voice (calls/conversations) or Non-Voice (cases such as email, chat, or tickets).Interactions are structured differently across Voice and Non-Voice channels. Voice: In Voice, both Cas

Service

Knowledge Base Article

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Reporting Architecture

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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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Create Golden Datasets in AI Studio to calculate your accuracy metrics

Learn how to create a new Golden Dataset to test your AI Project against it.​Golden Dataset is a baseline dataset against which you will calculate your accuracy metrics (Precision, Recall, F1 Score). Every time you train the model, you can compare it to the golden dataset to plot accuracy metrics be

Insights

Calculate Accuracy Metrics

ai studio

Create Golden Datasets

Knowledge Base Article

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Create Golden Datasets in AI Studio to calculate your accuracy metrics

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Sprinklr Unified Platform and Cross Products: 19.11.1 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11.1 release introduces a range of exciting new capabilities to enhance connector capability, iFrame enhancement, and seamless integration. Here are the key features included in Sprinklr's latest release:Unified PlatformSprinklr Marke

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Use Topic Template to create a Topic

Sprinklr Insights supports the creation of Topic Templates so you can structure the ways Topics are created, or apply new rules to existing Topics. You can use Topic Templates within Listening to create templates for Topic queries, then use those templates to create new Topics. To create a Topic Tem

Use Topic Template to create a Topic

Create Topic

Insights

Topic Template

Knowledge Base Article

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Topic Creation & Setup

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How to Create an Ads Dashboard

A Reporting Dashboard is a collection of widgets that contain visualizations of data based on different metrics, text, or images. A dashboard can have multiple tabs or sections.In Sprinklr Marketing (Ads), you can create reporting dashboards either using pre-built templates or from scratch. These da

marketing

Knowledge Base Article

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Dashboard

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How to Create Web Analytics Using Facebook’s Dynamic Parameters

This article will cover the creation of web analytics using dynamic parameters offered by Facebook. This will only work for Facebook and no other channels. The dynamic URL parameters will allow you to track user behavior on Dynamic Ads after a user has clicked on the Ad URL from FacebookFor example,

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics Using Facebook’s Dynamic Parameters