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Add Accounts via Email

Users can directly add their social media accounts to Sprinklr from their personal/work emails. This reduces complexity and the effort of logging in to the platform. You can follow the steps provided in this article, in the mentioned order, to add your social accounts via emails.​Note:

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Knowledge Base Article

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Manage Accounts

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

marketing

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Ads Creative Library Screen Explained

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

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Social - SES

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Engagement (Distributed Admin)

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Create an X Video Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish

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Knowledge Base Article

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Publish to an X account

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Show Sensitive User Information

Summary:Sprinklr will only show sensitive information after confirmation from the user. Sensitive information such as Username, Email ID, User Type is displayed on the user list window in clear text. This leaves the information open to shoulder surfing type of attacks.View/Hide Sensitive Information

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Knowledge Base Article

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Getting started

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

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Introduction to Reporting

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Publish a Threaded Tweet

An X thread is a series of tweets posted on X that are connected to one another and can be read as one continuous post. X threads allow you to tell your story in a more in-depth way than a single tweet. This article will guide you through steps for publishing a threaded tweet from SprinklrWhen to us

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Publish to an X account

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Create a Facebook Live Video Post

SUMMARYSprinklr leverages Facebook’s API support of Facebook Live, which means brands can manage their Facebook live streaming content through Sprinklr alongside other social content. You can publish and report on your Facebook Live video, all within Sprinklr. Use Sprinklr’s management of Facebook L

social

Knowledge Base Article

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Create a post on Facebook

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Add Support for OpenAI

You can integrate OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys We also support fine-tuning OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up and utilize OpenAI through e

marketing

Insights

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Service

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Add Support for OpenAI

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Facebook Account Deactivation Reasons

Sprinklr displays the specific reason for your disconnections whenever possible. This article lists down the most common errors we receive from Facebook, along with recommendations to avoid them in the future.​Facebook Password/Security AlertThis is the most common reason that Facebook accounts get

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Knowledge Base Article

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Manage Facebook accounts

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MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

Service

Knowledge Base Article

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MS Teams - Overview

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Publish to Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

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Link in Bio - SES

Link in Bio

Social - SES

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Getting started with Link in bio

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Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

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Knowledge Base Article

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Compose Snapchat Ads

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RegEx (Regular Expression) in Rule Engine

In the Rule Engine, the Message Conditions Text applies to the text content of messages and can be used to apply a Rule to messages that contain keywords or phrases. This Message condition supports RegEx, or Regular Expression, syntax.  An example of RegEx Test Data is shown below.Regular Expression

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Insights

Social Listening Data Source

Twitter Data Source

Knowledge Base Article

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Twitter

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

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Sprinklr Service

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Alerts Monitoring

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

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Power BI

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

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Sprinklr Service

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Smart Comprehend

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FAQs

​Is there a separate pricing for Live chat?There is no separate licensing for Live Chat as Live chat is part of your Sprinklr Service 2 (Voice+Digital) or Sprinklr Service 3 (Complete) package. However, there might be a fee for additional services. Please connect with your local Engagement/Success

Service

Knowledge Base Article

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FAQs