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Universal Search: Outbound Message Option

Universal Search supports searching by Outbound Messages. Outbound Messages can be searched by Outbound Post ID, Message ID, Channel, Account, Campaign, and by Author. Use this feature to review past outbound messages from anywhere within the Sprinklr platform. To Search Outbound Messages In

experience:space

Insights

social

product:marketing

+9

Knowledge Base Article

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Universal Search

RS
Configure Add or Remove from Queues Node in Sprinklr IVR

The Add or Remove from Queues node allows cases to be dynamically placed into, or removed from, specific case queues during an IVR flow. This helps teams organize, route, and manage cases more efficiently based on real‑time IVR interactions. You can use this node to ensure the right cases are sent t

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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How to Setup Business Logic

RS
Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

Knowledge Base Article

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Fields and Relationship

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+8

Knowledge Base Article

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SMS

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Snapchat Ads Reporting Dimensions

Leverage this detailed list of all Snapchat dimensions available in Sprinklr's Ads Reporting to gain more insight into your Snapchat Ads. Given below is a list of all Snapchat dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown o

marketing

Knowledge Base Article

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Dimensions

RS
Leveraging Sandbox for CFM: Deep Dive

The Sandbox Support feature allows users to test survey projects comprehensively in a dedicated testing environment before moving them to the live environment. This ensures the surveys’ accuracy, distribution effectiveness, and alignment with organisational requirements.With Sandbox, users can simul

Insights

Knowledge Base Article

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Leveraging Sandbox

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience

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Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.The Schedule Adherence Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:Data-driven Decisi

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Detailed Report Glossary

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Reporting on Live Chat Button and Link Clicks

In Care Reporting, you can create a widget to view reporting on the total number of button clicks on Live Chat templates that you create in the Digital Asset Manager and the total number of link clicks that agents send. The buttons can be Text, URL, Phone Call, etc.Note:To learn more about getting t

Live Chat Templates

Sprinklr Live Chat

Care Reporting

Service

Knowledge Base Article

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Reporting on Livechat

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Agent Announcement Report

The Agent Announcement Report enables supervisors to track and evaluate the effectiveness of their announcements through detailed reporting metrics. It provides insights such as the total number of users who read each announcement, average read time, acknowledgment rates, click-through rate (CTR), a

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Create Custom Components

You can customize the Sprinklr Service experience by creating custom components and deploying them to all or selected Agents.PrerequisitesSetup Account in SprinklrBefore you get started, you need to sign up for a Sprinklr account or log into your current one.Install NodeNodeJS is needed to create an

Service

Knowledge Base Article

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Custom Widgets

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

marketing

Social Accounts

Domain Whitelisting

+2

Knowledge Base Article

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Setting up Email Marketing 

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Creating a Stats Import Template

SUMMARYThis article covers how to create a stats import template which is the first step to import any external data and use it in ads reporting or optimization. Templates are required in order to map the headers of the file with Sprinklr dimension name the header corresponds to. This is to ensure d

marketing

Knowledge Base Article

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Setting Up Stats Import

RS
Account Management

1. Add AccountFB_AD_ACCOUNT, FBPAGE, INSTAGRAMLINKEDIN_AD_ACCOUNT,LINKEDIN_COMPANY,TWITTER_AD_ACCOUNT,TWITTER,TIKTOK_AD_ACCOUNTGET /paid/governance/get/authorizedUrlReturns an authorized URL for account addition, based on provided organization, team, and user context. This endpoint is part of the Pa

marketing

Knowledge Base Article

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Governance

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started

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Add CSS to Customize Survey

When creating a survey using the Survey Builder, you have the option to add custom CSS to further customize the appearance of your survey. This allows you to tailor the look and feel of the survey to match your brand or website. By adding custom CSS, you can modify the font styles, color scheme, lay

Surveys

Service

Knowledge Base Article

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Survey Customizations

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

26.1

Paid Web Analytics

marketing

Web Analytics

+3

Knowledge Base Article

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Create Web Analytics

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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

Knowledge Base Article

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Fields and Relationship