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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Apply Web Analytics to Youtube Account

Using Sprinklr Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns. These help to track user behavior after a user has clicked on the URL from a social media platform. You can gain valuable insight about your campaign and make data driven decisions to impr

social

Knowledge Base Article

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Web analytics

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Use X mentions in Tweets

This article covers the steps and guidelines on how to mention an X account when posting via Quick Publisher. This capability gives additional audience and user visibility from within the Sprinklr platform. When tagging or @mentioning an X account, verified accounts will display as first options in

social

Knowledge Base Article

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Advanced capabilities

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Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

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Knowledge Base Article

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Journey Builder

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How to Apply Ads Web Analytics via Bulk Import

This article will cover the application of web analytics from Ads Manager using Bulk Import. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media pla

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

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Knowledge Base Article

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Advanced Use Cases

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Export Audit

Knowledge Base Article

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Security

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Details - Security Update to Meta Media Data

We are changing how we store digital media (e.g. Photos, videos) originating from Meta (Facebook, Instagram, WhatsApp) private conversations. While these updates will enhance the way Sprinklr stores the media assets of customers, they might also require to do a one time adjustment in their workflow

social

Knowledge Base Article

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Meta Media Access Updates

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Create a Facebook Post

This article will cover the steps and guidelines on how to create a post to one or more Facebook accounts in Publisher. You can add content, urls, photos, videos, use publish labels, apply macros and custom fields. You can also specify the feed targeting, mention other published Facebook pages, bran

social

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Create a post on Facebook

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

marketing

Insights

social

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Knowledge Base Article

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Security

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Publish Instagram Photo Post

This article will cover the steps and guidelines on how to create a Photo Post to one or more Instagram accounts in Publisher. You can publish labels and apply macros and custom fields. You can also specify the feed targeting plus utilize Web Analytic profiles. Mention other published Instagram acco

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Publish a post to Instagram

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

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Types of Widgets

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Catalogue Integration Methods

Integrating a product catalogue into Sprinklr provides a centralized repository for managing a wide range of goods and services within an ecosystem. This integration streamlines product management by consolidating and standardizing information, ensuring consistent data presentation across all channe

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Catalog Integration

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Configure an IVR Journey Widget

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseBrands want their agents to see the information which the

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Knowledge Base Article

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Custom Widgets

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

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Knowledge Base Article

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Media Guidelines

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Reporting on Insights

You can generate reports on insights by utilizing Social Analytics and Standard Entity metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.Standard Entity G

Service

Knowledge Base Article

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Reporting

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Publish via Sprinklr Mobile App

This article will cover the steps and guidelines on how to publish a post to one or more accounts in Sprinklr Mobile App Publisher. When creating outbound content from the Publisher in the Mobile App, you can opt to save a draft of your content or to schedule the post to be published at a specific d

social

Knowledge Base Article

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Other Publishing Capabilities

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the youtube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

social

Knowledge Base Article

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Engage with messages from YouTube