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Create Golden Datasets in AI Studio to calculate your accuracy metrics

Learn how to create a new Golden Dataset to test your AI Project against it.​Golden Dataset is a baseline dataset against which you will calculate your accuracy metrics (Precision, Recall, F1 Score). Every time you train the model, you can compare it to the golden dataset to plot accuracy metrics be

Insights

Calculate Accuracy Metrics

ai studio

Create Golden Datasets

Knowledge Base Article

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Create Golden Datasets in AI Studio to calculate your accuracy metrics

RS
Sprinklr Unified Platform and Cross Products: 19.11.1 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11.1 release introduces a range of exciting new capabilities to enhance connector capability, iFrame enhancement, and seamless integration. Here are the key features included in Sprinklr's latest release:Unified PlatformSprinklr Marke

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Use Topic Template to create a Topic

Sprinklr Insights supports the creation of Topic Templates so you can structure the ways Topics are created, or apply new rules to existing Topics. You can use Topic Templates within Listening to create templates for Topic queries, then use those templates to create new Topics. To create a Topic Tem

Use Topic Template to create a Topic

Create Topic

Insights

Topic Template

Knowledge Base Article

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Topic Creation & Setup

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How to Create an Ads Dashboard

A Reporting Dashboard is a collection of widgets that contain visualizations of data based on different metrics, text, or images. A dashboard can have multiple tabs or sections.In Sprinklr Marketing (Ads), you can create reporting dashboards either using pre-built templates or from scratch. These da

marketing

Knowledge Base Article

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Dashboard

RS
Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Industry & Competitor Average Benchmarks

Accurate Performance Insights with Benchmarking Tools OverviewToday's social media users are all about getting quick and long lasting impressions which pose challenges for businesses. With short attention spans and a need for quick responses, promoting brands becomes tougher. Every detail in po

Insights

Knowledge Base Article

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Advanced Concepts

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Common Publishing Errors

While publishing from the sprinklr platform some time posts fail due to some error w.r.t the channel. In sprinklr we have a list of some common errors which we generally receive from the channel end due to some ‘N’ reason like User account is not active or having permissions issue etc. Let's di

Publishing - SES

social

Social - SES

Knowledge Base Article

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Know More

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How to Create Web Analytics Using Facebook’s Dynamic Parameters

This article will cover the creation of web analytics using dynamic parameters offered by Facebook. This will only work for Facebook and no other channels. The dynamic URL parameters will allow you to track user behavior on Dynamic Ads after a user has clicked on the Ad URL from FacebookFor example,

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics Using Facebook’s Dynamic Parameters

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Create a Column For Facebook Page Recommendations

Sprinklr enables you to monitor and engage with the recommendations that you have received on your Facebook business page and further optimize your business performance. This article explains how to create a recommendation column.Steps Click the New Tab icon in Sprinklr. Under the Sprinklr Social ta

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Getting Started with Authentication HSM Template for WhatsApp Business

If your mobile app provides users with the option to receive one-time passwords or verification codes via WhatsApp, you must utilize an authentication template.Authentication templates include:Fixed preset text: "<VERIFICATION_CODE> is your verification code."An optional security dis

Service

Knowledge Base Article

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HSM - Authentication Templates

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Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Service

Knowledge Base Article

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HSM - Authentication Templates

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Google RBM Account Addition

Brands can start messaging users using an RBM Agent, an entity that sends messages on behalf of a brand, enabling conversational interactions and responsive exchanges with users.Notes: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will no

Service

Knowledge Base Article

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Google RBM Account Addition

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Ways to Export Data from Sprinklr

Reporting exports offer a way to download the information in Sprinklr Reporting dashboards or widgets in a variety of formats. The objective of this article is to walk you through different types of export that can be performed in Sprinklr to extract the ReportingDashboard data. You may also opt to

Service

Knowledge Base Article

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Reporting Use Cases

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Create a Gallery from User Generated Earned Content

OverviewCreating a Gallery for Owned Brand Content can be done in seven simple steps. Follow this step-by-step guide or go directly to an individual page below.  Create a Gallery (Earned Content)Product Catalog ImportSource PostsCurate ContentTag PostsDesign the experienceAdd your Web AnalyticsEmbed

experience:space

create a gallery from earned content

Display - SES

article:howto

+7

Knowledge Base Article

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Gallery

RS
Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+2

Knowledge Base Article

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Social Copilot

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

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Publish GIPHY GIFs and Stickers

You can attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Channels that support GIFs have a Add GIF tab in the Media Uploader. You can search and attach GIFs and Stickers while drafting/editing a post. Creating appealing visual content is es

experience:space

marketing

article:howto

GIPHYs

+5

Knowledge Base Article

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Content Creation

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Manage Split Profiles in Forecast Scenarios

Split Profiles help you break down a Forecast Scenario into smaller parts to share it across different locations or contact centers. They are created using Child Work Types and are part of a larger Forecast Scenario. Split Profiles are helpful when you want each area to have its forecast based on sp

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Forecast Scenarios

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Add Tasks in a Project

In this article, we will discuss how to add a task in your project from any screen in any task view. There are multiple ways to add a task depending upon the task view you're in, but we will limit this article to adding task through the 'Add Task' button on the top right of your proje

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW

PM_TASK_SHEET_VIEW

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Knowledge Base Article

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Platform Basics