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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

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Knowledge Base Article

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Advanced Functionalities

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

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Knowledge Base Article

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Prompt Engineering Best Practices

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Use the Twitter Profile Type dimension/filter to identify verified accounts

We are pleased to announce the introduction of a new dimension and filter, called Twitter Profile Type, for verified Twitter accounts. This exciting feature enables you to easily filter different profile types, specifically categorized into Grey, Gold, and Blue verified account types. Grey Tick: Ver

Identify Twitter Verified Accounts

Insights

Twitter Profile Type Dimension

Twitter Profile Type Filter

Knowledge Base Article

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Custom Listening dashboards

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Audit Logs

The Audit feature tracks current and past conversations and provides access to the Debug Log, offering insights into response accuracy, language comprehension, and error handling to help optimize the Sprinklr AI Agent’s performance.Access Audit LogsOn the Sprinklr AI Agent window, click Audit Logs f

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Audit Logs

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Profile List Change

Profile list change refers to the ability to add or remove profiles from a profile list through workflow execution, based on defined conditions such as survey responses, transaction data, or profile attributes. This enables profile lists to be updated dynamically and in real time, ensuring that audi

Knowledge Base Article

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Profile List Change

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Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

Service

Knowledge Base Article

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Overview of simplified Outbound Agent experience

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Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Create Viber Service Templates

You can create templates for Viber Service accounts in Sprinklr to streamline and enhance customer communication on the Viber Service platform. These templates include post assets, list messages, and carousel messages. Supported Formats and Size LimitationsWhen using Viber Service accounts for busin

Service

Knowledge Base Article

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Publishing

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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

Knowledge Base Article

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Alerts in Benchmarking

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Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Error Handling and Formatting Check

Seamless Error Handling and Navigation in SurveyIf any error is found in the survey when clicking the submit button, the user is taken to the first error, which is highlighted both in the outline as well as in the survey, in a page-wise manner.​Real Time Formatting Check Formatting errors are shown

Service

Knowledge Base Article

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End User Experience

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Add Yammer App on Sprinklr

This article is your guide on how to add your Yammer app on Sprinklr. Follow the steps below.Steps to Add Yammer App on SprinklrClick the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, search for Yammer in the channels filter.Click the

social

Knowledge Base Article

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Yammer

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How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

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Create & Manage

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Feature Level Control

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Manage Activities on Yelp via Sprinklr

Sprinklr allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response.Not

channels

social

Yelp

Knowledge Base Article

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Yelp

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Compose TikTok Carousel Ads

Carousel is a new ad format on TikTok that supports images for in-feed ads. Multiple images will be displayed in order, and run as a carousel. Users can swipe the images from left to right or right to left and convert them based on their interests. This ad format is a blank canvas for advertisers to

marketing

Carousel ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

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Importing Stats Files Automatically Using SFTP

SUMMARYThis article covers how to automatically import files in stats import using SFTP after a template has been created.Automatically import external data using SFTPIn the stat import template, slide the Toggle icon alongside select setup SFTPNote:Sprinklr will automatically import data from the g

marketing

Knowledge Base Article

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Setting Up Stats Import

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Carfax Capabilities and Limitations

In this article we will cover the capabilities and limitations for Carfax as a channel in Sprinklr.To utilize the Carfax channel to its maximum potential, you need to be aware of its capabilities and limitations. Once Carfax has been enabled in your environment, you can't add your Carfax&n

article:howto

carfax

social

stage:final

Knowledge Base Article

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Carfax