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Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Power BI Connector

Microsoft Power BI is a business analytics service that provides interactive visualizations with self-service business intelligence capabilities, enabling end-users to create reports and dashboards by themselves without having to depend on information technology staff or database administrators. You

experience:space

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social

feature:integrations

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Power BI

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Message Suggest Entry Point

When customers tap on any of the registered business phone numbers, a phone sheet appears allowing your customers to choose between voice and messaging. The Message Suggest feature allows your customers to contact you through Apple Messages for Business in the Messages app.​Businesses can reduce pho

Service

Knowledge Base Article

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Entry Points

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

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Alerts Monitoring

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X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Insights

Social Listening Data Source

Twitter Data Source

Knowledge Base Article

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Twitter

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

social

Knowledge Base Article

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Reply from Engagement dashboards

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Publish and Manage X Threads

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

Service

Knowledge Base Article

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Publish and Manage Threaded Tweets

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

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Smart Comprehend

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FAQs

​Is there a separate pricing for Live chat?There is no separate licensing for Live Chat as Live chat is part of your Sprinklr Service 2 (Voice+Digital) or Sprinklr Service 3 (Complete) package. However, there might be a fee for additional services. Please connect with your local Engagement/Success

Service

Knowledge Base Article

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FAQs

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Government Entity Onboarding for WhatsApp Channel

This article explains the end‑to‑end onboarding process for government entities on the WhatsApp Business channel. High-level Steps Valid Phone Number Procurement Client Business Manager (BM) Creation WhatsApp Business Account (WABA) Creation Government Entity Approval & Form Submission Business

Knowledge Base Article

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WhatsApp Account Addition

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WhatsApp Business Account Display Name Update

Note: The person updating the profile settings (profile photo, display name etc.) should have admin-level access to Facebook Business Manager.The WhatsApp Business display name is your business name that customers see on your WhatsApp Business profile. When you add a new phone number to your WhatsAp

Service

Knowledge Base Article

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Display Name

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Add Support for Azure OpenAI

You can integrate Azure OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys Additionally, we also support fine-tuning Azure OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up an

marketing

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social

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Knowledge Base Article

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Add support for Azure OpenAI

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

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social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

social

Knowledge Base Article

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Publish to an X account

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Data Onboarding using S3 Connector

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time S3 configuration to import any amount of data. For recurring uploads, automation can be set up to push the

experience:space

Importing Profiles

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Integration Guides

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Import Agent Status and Exceptions

Bulk Import Schedule ExceptionsYou can bulk import exceptions to agent schedules from the Master Schedule. Exceptions can be additional Activities that need to be inserted into agent schedules for specific dates and times, such as unscheduled breaks, meetings, and coaching sessions. These exceptions

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Master Schedule

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Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

marketing

Knowledge Base Article

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Feed Setup

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Smart Comprehend in AI+ Studio

Smart Comprehend is a powerful AI capability that identifies relevant information from the knowledge base and suggests it to agents based on the context of a customer’s conversation. These recommendations are surfaced in the Smart Assist tab of both the Agent and Care Console, streamlining access to

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Smart Comprehend

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Content Security Policy (CSP) Guide for Live Chat Integration

When integrating the Sprinklr Live Chat widget on a website that employs a predefined Content Security Policy (CSP), you may need to modify the CSP settings to ensure that Live Chat resources load properly. This guide outlines the steps required to whitelist our domain and other relevant URLs for se

Service

Knowledge Base Article

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Website Installation