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Add and Manage Vkontakte Page Account

VK User Roles There are four roles in a VK Community:AdministratorCommunity EditorModeratorMemberOnly Administrators and Community Editors may publish Community Posts. Because of this, Sprinklr will only add VK profiles for Administrators and Community Editors to authorize publishing, either through

experience:space

cloud:core

article:howto

channel:vk

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Knowledge Base Article

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VK

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About the Adjust Ads Integration

​What is Adjust?​Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics suite. It also offers additional services, such as the Fraud Prevention Suite and Unbotify, etc. ​​​Benefit

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Validate an existing model training project for Text Classifier

In this article, we will guide you through the process of validating an existing model for Sprinklr's Text Classifier. Sprinklr's Text Classifier can categorize messages that match a specific query or come from a particular account without the need for any rules or keyword lists. With Text

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create a Existing Model Validation for Text Classifier in AI Studio

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

social

Knowledge Base Article

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Engage with messages from YouTube

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Favorite an asset

Sprinklr provides you the ability to mark and quickly access your Favorite assets. Your all favorite marked assets will be added to your favorite board. You can visit this article to know about favorite boards. Here, we will cover the steps to mark single and multiple assets as favorites. Steps to f

DAM - SES

social

Social - SES

Favorite an asset

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Knowledge Base Article

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Manage assets

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Export Options in Social Reporting

Reporting Export offers a way to download the information from your Reporting dashboards or widgets in a variety of formats. You may download the reporting data in PDF, Excel spreadsheet, or PNG formats. You may also opt to schedule exports to automate the download of data and to schedule an email c

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.When you create a new widget in a reporting dashboard using the Workforce Management data source, the Schedule Adherence Report appears under the Workforce Manage

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Detailed Report Glossary

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Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Insights

Quora as Benchmarking source

Knowledge Base Article

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Sources in Benchmarking

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Compose TikTok Search Campaign Ads

TikTok Search Campaign ads are a keyword-based campaign type that will reach TikTok users within the Search Results Page with an organic user experience. They allow you to select keywords and serve ads within TikTok's search results page. With Search Campaigns, you can control campaign budgets speci

marketing

Knowledge Base Article

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Publish TikTok Ads

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

Service

Knowledge Base Article

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Geo Location Templates

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Blueprints in the Implementation Process

This knowledge base article focuses on the role of Blueprints in the implementation process of the Sprinklr platform. It highlights the challenges faced prior to the introduction of Blueprints, the benefits they offer, and how they fit into different roles within the implementation process.Challenge

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting

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Adding closed captioning for LinkedIn videos while publishing

Closed captioning can be included for LinkedIn videos while publishing from within the Sprinklr platform.To add a closed caption in LinkedIn videosNote:Upload SRT Files as caption files with "English" language while adding Caption Language. The "CC" option will be present for enabling

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Create a Column For Instagram Tagged Posts

You can view all the Instagram posts where your brand is tagged, using the engagement columns. Here we list out the steps on how to create such columns.​Note: The tagged posts you see in Sprinklr will match the posts you see on the brand handle's tagged section on Instagram UI. If you have enab

social

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Other Configurations

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Raise Time Off Requests on Agents' Behalf

Supervisors can submit Time Off Requests on behalf of agents. This is helpful in situations where agents may not have system access due to network issues, technical problems, sudden emergencies, or when they are on vacation.Prerequisites for raising Time Off Requests on agents’ behalf:Workforce Mana

Service

Knowledge Base Article

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Time Off Management

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I-frame Embed Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by integrating your Sprinklr Advocacy site into your website through i-frame embed capabilities. This article explains the steps required to complete the i-frame embed integration f

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations

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Channel Permissions for Major Social Channels (Advocacy)

Channel permissions are the initial set of permissions that a user must provide to each social channel for which they want to connect their accounts into Sprinklr Advocacy. Each Social Channel has a different set of permissions that they request from user.Importance The permissions are required for

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing