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Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

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Trigger Bulk Campaigns

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Share workspace rules with relevant User/User Groups

You can share workspace rules with relevant User / User Groups. Previously, sharing a rule capability was only supported for Customer Rules, we have extended the same capability for Workspace Rules.Note that if share settings are updated, then the rule is only visible to the following:Rule OwnerShar

workspace

User

Workspace Rules

social

+3

Knowledge Base Article

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Introduction to Rule engine

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

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Sprinklr AI+

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How to Map Custom Field Values from Ad Variants to Outbound Posts using Paid Rules

You can use the Paid Rule Engine to tag Outbound Posts used in your ads or campaigns based on paid custom properties. In this article, we will guide you through the conditions and actions that can be used to implement this use case.To Tag Outbound PostsClick the New Tab icon 

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Conversation Routing

RS
LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

Service

Knowledge Base Article

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Troubleshooting

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

Service

Knowledge Base Article

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Overview of simplified Outbound Agent experience

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Rule engine based journey triggers

In this article, you will learn how to create and deploy rules that will govern the entry and exit condition of a trigger-based journey.Setting up entry triggerEntry via Audience update ruleAn Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the sys

Service

Knowledge Base Article

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Journey Trigger Settings

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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sub-Campaign Rules

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Carfax Capabilities and Limitations

In this article we will cover the capabilities and limitations for Carfax as a channel in Sprinklr.To utilize the Carfax channel to its maximum potential, you need to be aware of its capabilities and limitations. Once Carfax has been enabled in your environment, you can't add your Carfax&n

article:howto

carfax

social

stage:final

Knowledge Base Article

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Carfax

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How to Manage Ads Restricted Metrics

To Manage Restricted MetricsOn the Restricted Metrics window, hover over the Options icon alongside a Metric Name and select from the following:Edit - Click to edit the metric details.Delete - Click to permanently delete the metric.You can also perform the following operations on the Restricted Metr

marketing

Knowledge Base Article

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Create & Manage

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Root Cause Analysis of Survey Results

Root cause analysis (RCA) is used on survey results to identify the root causes of problems faced by the user. The visibility into survey results analysis can allow supervisors and/or managers to view survey results, apply a root cause, and view the root cause of surveys all from the message or case

Surveys

Agent Console

Service

Knowledge Base Article

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Root Cause Analysis

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How are Contact Driver Insights Generated?

The Contact Drivers Gap Analysis aims to ensure comprehensive coverage and effectiveness of the configured Contact Drivers by addressing missing drivers, incorporating new ones as needed, and refining existing guidelines based on insights from contact center interactions. This involves several key a

Service

Knowledge Base Article

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Introduction

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Compose TikTok Carousel Ads

Carousel is a new ad format on TikTok that supports images for in-feed ads. Multiple images will be displayed in order, and run as a carousel. Users can swipe the images from left to right or right to left and convert them based on their interests. This ad format is a blank canvas for advertisers to

marketing

Carousel ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

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Importing Stats Files Automatically Using SFTP

SUMMARYThis article covers how to automatically import files in stats import using SFTP after a template has been created.Automatically import external data using SFTPIn the stat import template, slide the Toggle icon alongside select setup SFTPNote:Sprinklr will automatically import data from the g

marketing

Knowledge Base Article

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Setting Up Stats Import