Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

SH
Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

 • 

Outbound Rules

RS
Publishing Field Glossary(Advocacy)

Relevant personasMarketing managers and executives who want to publish on their Advocacy site using key publishing capabilities in Sprinklr to enhance the content published to the site.Content approvers do not want any content that they have not approved to get accidentally published. Content creato

Advocacy

Advocacy - SES

social

Sprinklr Social

+4

Knowledge Base Article

 • 

Content Curation

RS
Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Management (Advocacy)

RS
Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

RS
Sharing and Scheduling in Advocacy

Enabling employee advocates to discover and share brand-compliant content is the core purpose of an advocacy tool and arguably its most crucial function. Sprinklr Advocacy excels in this regard with its Sharing and Resharing capability, allowing brands to distribute approved content within the advoc

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Sharing

SH
Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

Service

Knowledge Base Article

 • 

Overview of simplified Outbound Agent experience

SH
Rule engine based journey triggers

In this article, you will learn how to create and deploy rules that will govern the entry and exit condition of a trigger-based journey.Setting up entry triggerEntry via Audience update ruleAn Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the sys

Service

Knowledge Base Article

 • 

Journey Trigger Settings

SH
Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Sub-Campaign Rules

SH
Carfax Capabilities and Limitations

In this article we will cover the capabilities and limitations for Carfax as a channel in Sprinklr.To utilize the Carfax channel to its maximum potential, you need to be aware of its capabilities and limitations. Once Carfax has been enabled in your environment, you can't add your Carfax&n

article:howto

carfax

social

stage:final

Knowledge Base Article

 • 

Carfax

SH
How to Manage Ads Restricted Metrics

To Manage Restricted MetricsOn the Restricted Metrics window, hover over the Options icon alongside a Metric Name and select from the following:Edit - Click to edit the metric details.Delete - Click to permanently delete the metric.You can also perform the following operations on the Restricted Metr

marketing

Knowledge Base Article

 • 

Create & Manage

SH
Root Cause Analysis of Survey Results

Root cause analysis (RCA) is used on survey results to identify the root causes of problems faced by the user. The visibility into survey results analysis can allow supervisors and/or managers to view survey results, apply a root cause, and view the root cause of surveys all from the message or case

Surveys

Agent Console

Service

Knowledge Base Article

 • 

Root Cause Analysis

RS
How are Contact Driver Insights Generated?

The Contact Drivers Gap Analysis aims to ensure comprehensive coverage and effectiveness of the configured Contact Drivers by addressing missing drivers, incorporating new ones as needed, and refining existing guidelines based on insights from contact center interactions. This involves several key a

Service

Knowledge Base Article

 • 

Introduction

SH
Compose TikTok Carousel Ads

Carousel is a new ad format on TikTok that supports images for in-feed ads. Multiple images will be displayed in order, and run as a carousel. Users can swipe the images from left to right or right to left and convert them based on their interests. This ad format is a blank canvas for advertisers to

marketing

Carousel ads

TikTok

Knowledge Base Article

 • 

Publish TikTok Ads

SH
Importing Stats Files Automatically Using SFTP

SUMMARYThis article covers how to automatically import files in stats import using SFTP after a template has been created.Automatically import external data using SFTPIn the stat import template, slide the Toggle icon alongside select setup SFTPNote:Sprinklr will automatically import data from the g

marketing

Knowledge Base Article

 • 

Setting Up Stats Import

SH
How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

 • 

Create & Manage

SH
Manage Activities on Yelp via Sprinklr

Sprinklr allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response.Not

channels

social

Yelp

Knowledge Base Article

 • 

Yelp

RS
Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

 • 

Feature Level Control

RS
Add Yammer App on Sprinklr

This article is your guide on how to add your Yammer app on Sprinklr. Follow the steps below.Steps to Add Yammer App on SprinklrClick the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, search for Yammer in the channels filter.Click the

social

Knowledge Base Article

 • 

Yammer

RS
Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

Service

Knowledge Base Article

 • 

Report Glossary

SH
Dynamic Capacity in Omni Channel Routing

Efficient case management is crucial for delivering exceptional customer support. To deliver this, Unified Routing introduces the Dynamic Capacity feature, a powerful tool that reduces the consumed capacity for cases based on their inactivity. By intelligently reallocating resources, organizations c

Service

Knowledge Base Article

 • 

Additional Use Cases