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Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

Knowledge Base Article

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Entity Studio - An Overview

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Viewing Google DV360 Campaigns in Ads Manager

View DV 360 campaigns in Ads ManagerClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Google DV360 to filter the corresponding campaigns. ​3. Click the View and Edit i

marketing

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Ads Publishing

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

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Onboarding Module

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Dynamic Record Manager - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

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Entity Studio

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

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Nodes in a Dialogue Tree

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How to Apply Smart Rules to Ads

As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?Do you want to promote a Paid Initiative based on trending topics or themes?​Sprink

marketing

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Configuring Smart Rules

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Understanding Generative AI Responses

​Note: Before starting, ensure you set up content sources, deploy the model in the dialogue tree, and test the bot.​In this article, we will deconstruct the Generative AI response, to understand the final output, sources fetched and referred and the metadata that we receive from the LLM. What is the

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Setting up FAQ+ bot

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How to Configure Commands?

Commands are text strings you type with a forward slash in the message bar on WhatsApp. You can set these up in advance, and they're always there in the chat. Add the command name and description so users know what happens when they use it.​Note: Users must have the View, Create and Add Numbers

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Commands

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Ability to Configure Custom Work Week

Your organization may want to start a month or a week with a different date or a day respectively, as contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until

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Custom Work Week Configuration

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Usage of Rules

In this article, we will explore how to view the usage of rules. With this feature, users can easily track where a rule is being referenced in process workflows, voice campaigns, guided paths, and work queues. This provides greater clarity into dependencies, helping users understand the potential im

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New Article

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Knowledge Base Article

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Rule Engine

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

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Audit Checklist Builder

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Create Reporting Widget Alerts

In this article, we will help you learn how to create Widget level Alerts in Reporting.Sprinklr Reporting allows you to set alerts at the widget level against a particular threshold value to track specific insights and take quick actions. Steps to Set a Reporting Widget AlertClick the New Tab icon.

Widget Alerts

Reporting Widget Alerts

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Reporting - SES

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Alerts

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Debug Logs in Guided Workflows

​The Debug Logs in Guided Workflows help you find out why a Guided Workflow failed during execution. You can directly see where the issue happened, check the error details, and fix it. This makes it easier and faster to test and improve your workflows.​Currently, the Debug Logs capability is availab

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Advanced Topics

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Manage Roles

In Sprinklr, Permissions define the actions that a user can perform. A Role is a collection of permissions that an administrator assigns to a user or user groups. In Sprinklr there are three types of Roles: Workspace Roles, Global Roles with Local Scope, and Global Roles with Global Scope.Workspace

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delete roles

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Roles and Permissions

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Compare Mode

The Period-Over-Period reporting data compares values from two different time periods. For example, you can create a widget in the reporting dashboards to find out how much Case Handle time has increased or decreased since the previous time period. What is Period-Over-Period Analysis in Sprinkl

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Compare Mode Feature

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Secure Media File Access via Password-Protected Proxy URLs

This article outlines the process for securely handling media in Sprinklr through proxy-based, password-protected URLs.​BackgroundWhen media is uploaded and shared across various channels, it becomes essential to ensure that only authorized users can access this content, particularly when the final

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Advanced Topics

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

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Create a Record Page

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Sprinklr AI+ Code Assistant

​The Code Assistant is an integrated support tool within the Custom Code Editor, designed to simplify the process of writing Groovy scripts. It offers three core capabilities: Summarize, Generate Code, and Debug Code to help users write accurate and efficient scripts with minimal effort. This featur

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Groovy Coding Support in Guided Workflows

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Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

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Guided Workflow Canvas

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

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Advanced capabilities