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Volumatic Ads Benchmarks Navigation & Management

Navigate to Ads BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.On the Ads Benchmark window, you'll find options to configure and edit existing benchmarks. You will also find options to export the Ads Benchmarks either indiv

marketing

Knowledge Base Article

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Managing a Benchmark

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How does Sprinklr Calculate the Trend Data?

Trend Metrics provide an analytical edge to predict future outcomes; provide better understanding of cause and effect; Insight into changes over time. From aggregated data from the API, Sprinklr stores data trends over different time periods and provides these in the form of Trend Metrics. This arti

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

+2

Knowledge Base Article

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Customize your Community

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

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Getting started

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Display Ratings and Reviews Posts in Gallery

You can add posts from Sprinklr Ratings and Reviews (R+R) into your Gallery. Simply assign a commerce or a workflow column with Sprinklr R&R posts within it to your Gallery, adjust the look and feel of the content - including the product name, star rating, and message text - and add the provided

experience:space

Display - SES

social

Ratings in Gallery

+9

Knowledge Base Article

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Gallery

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Play video assets while publishing

The option to play videos directly from the Publisher allows you to verify the quality of your video content quickly and efficiently, without ever needing to interrupt your publishing workflow. You can even play videos right after you've uploaded them into the platform, letting you confirm the

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Sampling and Assignment Policy Logs

Once the Sampling Policy is created you can view the Sampling Details of how the Sampling has performed based on the Sampling policy configuration with the help of the Sampling Policy View Activity field. Any change in sampling or assignment policy gets captured on the Activity screen. Also, the sam

Service

Knowledge Base Article

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Automated Sampling and Allocation

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Upload Fonts in Digital Asset Management

Uploading fonts to Sprinklr Marketing enhances your brand's visual identity and ensures consistency across all marketing materials. This article will guide you through the simple steps to upload and manage custom fonts within the platform, allowing you to create more personalized and visually appeal

marketing

Knowledge Base Article

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Upload Fonts in Digital Asset Management

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Optimize Schedule Scenarios

Schedule Optimization enables automated changes to agent schedules by modifying Shift and Activities placements while strictly adhering to the defined Schedule Policies. This feature minimizes staffing imbalances (overstaffing and understaffing) and ensures effective workforce distribution.You can c

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Schedule Scenarios

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for publish

experience:space

cloud:core

Rule Engine Action

rule engine condition

+7

Knowledge Base Article

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Rule Engine

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Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Live Chat

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Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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Using Cost & Rate Ads Benchmarks in Ads Reporting

To Analyze Benchmarks in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, select the custom dashboard where you want to view your reporting.Proceed to add a widget to your dashboard. To learn more, see 

marketing

Knowledge Base Article

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Analyze Cost & Rate Benchmarks

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “MIlestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

Workflow Creation

Knowledge Base Article

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Workflow Actions

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Create an Event Based Journey in Journey Facilitator

Sprinklr allows you to create two distinct types of journeys using the Journey Facilitator : Manual Journey - Ideal for executing journeys on a predefined profile list or segment.Event-Based Journey - Triggered by specific events, either through rules or APIs.This article will discuss creating an Ev

Service

Knowledge Base Article

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Journey Trigger Settings

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Create Guided Workflows using Template Library

IntroductionThe Template Library in Guided Workflows is a powerful feature that simplifies and speeds up the workflow creation process. It offers a curated collection of pre-built, industry-specific templates that can be customized to suit your business needs. Whether you're new to Guided Workflows

Service

Knowledge Base Article

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Guided Workflow Manager

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ACW Redial

In customer service interactions, it’s not uncommon for calls to be unintentionally disconnected. To address this, the Redial feature within the After Call Work (ACW) phase enables agents to reconnect with customers without initiating a completely new call. This functionality allows agents to quickl

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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ACW Redial

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Standard Widget Overview

Standard Widgets refer to the default widgets that are mostly used by agents while conversing with customers. Conversation widget This is the most important widget of Agent Desktop from where agents can refer to the conversation history and reply back to the customer. Agents can also take case-level

Service

Knowledge Base Article

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Standard Widgets

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security