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Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Agent Case Macro Usage Report

The Agent Case Macro Usage Report shows the performance of agents regarding the usage of Macros on Cases. It includes the count of Macros applied and the timestamps when each Macro was applied at the Case level. This information helps supervisors track Case movement and transfers based on the number

Service

Knowledge Base Article

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Detailed Report Glossary

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Respond To Facebook Comments

You can respond to a brand/fan comment as a private message and keep track of the conversation. Here we cover steps to both respond and then later view these private conversations in engagement dashboards.Respond to CommentsClick the New Tab icon . Under Sprinklr Social, click Engagement Dashboards

social

Knowledge Base Article

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Reply from Engagement dashboards

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User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Detailed Report Glossary

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

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Digital Queue Performance Extract

The Digital Queue Performance Extract provides an aggregated, queue‑level snapshot of how digital support queues are performing over time. This indicates the performance at a contact level (multiple assignments happening at the work queue, where one case can have multiple contacts. Its purpose is to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Create and Publish YouTube Shorts from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Youtube Shorts and generate reporting for them. Publishing YouTube shorts is advantageous for brands in several ways. As a top video-sharing platform, it offers access to a vast audience. Shorts' short-form and shareable n

Publish YouTube Shorts from Sprinklr

YouTube Shorts

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Publish YouTube Shorts

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Publish on YouTube

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Using the In-App SDK

The SDK for In-App Surveys allows brands to seamlessly integrate solicited feedback collection into their mobile apps during key customer interactions. Surveys can be triggered based on predefined conditions such as browsing behavior, session duration, or through custom events to capture targeted fe

Sprinklr Insights

26.1

Insights

20.10

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Setting up the In-App SDK

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Copy Properties from Sub-Campaign Request to Sub-Campaign

Create a Sub-Campaign Autofill rule to automatically copy properties from the Sub-Campaign Request onto the Sub-Campaign. This way users do not have to manually update the properties of Sub-Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whe

marketing

Rule Engine

Autofill Rule

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Sub-Campaign Rules

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

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Benchmarking FAQs

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Automate Creation of Localized Copies

In this article, you will learn how to automate the creation of localized copies for various regional content teams.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rule Engine window, click Create New Rule. For more

marketing

Localized Copies

Draft Rules

Rule Engine

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Draft Rules

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

social

Knowledge Base Article

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Advanced capabilities

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Re-Open a Closed Business Location Page on Google My Business

If your business or any of its locations closes, you can choose whether it’s permanently or temporarily closed. You can also easily reopen a business that’s marked as temporarily closed. Note that when you reopen your business, your profile is no longer marked temporarily or permanently closed on Go

Re-Open Closed Business Location

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Reopening a Closed Business Location

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Case Processing Clock Extract

This documentation outlines the extract capturing case processing clock activity within digital case interactions. The Case Processing Clock Extract provides event-level records reflecting each instance where a processing clock is initiated for a case.Each row represents a single clock initiation ev

Knowledge Base Article

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Digital Data Extracts

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

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Knowledge Base Article

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Setting up ACW

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

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Gallery

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

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Insights

article:howto

social

+2

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